At a Glance
- Tasks: Lead a luxury store, inspire your team, and create unforgettable customer experiences.
- Company: Join the iconic KENZO brand under the LVMH umbrella.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Dynamic environment with a focus on creativity and innovation.
- Why this job: Be a brand ambassador and shape the future of fashion with KENZO.
- Qualifications: 5+ years in luxury retail and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
As a Store Manager for Bruton Street store, you will be an Ambassador of the brand, with the responsibility for the day to day running of the Store. The role requires someone who can drive profitable performance by motivating the team, developing a strong client base and arranging events.
Job responsibilities
- Brand Ambassador
- Excite and install passion and pride for the brand
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand
- General Store VM/ Client Management
- Implement and maintain all visual guidelines
- Enhance customer service standards in store to ensure the best client journey
- Drive utilisation of client books and aftersales care to ensure loyalty in our customers
- Ensure standards for quality of the selling ceremony, customer service, grooming is maintained and consistent with brand requirements.
- Sales/ Business Monitoring
- Manage and motivate the team to increase sales and ensure efficiency
- Manage stock levels in the Store and making sure sufficient stock is available
- Ensure stock loss is minimised by conducting weekly rotative inventories and bi-annual stock takes
- Liaise with your line manager to set sales and KPI targets for the team
- Keep up to date of market trends in the retail industry (specifically UK RTW and LG market), understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Monitor sales performance, analyse results and forecast trends to propose commercial action plans to maximise sales and minimise costs.
- Team Management/ Back Office
- Conduct full bi-annual appraisals (P&CR) in conjunction with HR Director UK and reviewing succession plans
- Conduct monthly catch-ups with the team and communicate clear objectives to them
- Work with UK HR on recruitment, organisation of training and general HR issues
- Coaching, training and developing the sales team to ensure KPI and sales targets are achieved
- Participate in regular managers’ meetings with the wider teams to share business performance, ideas and best practice
- Ensure all Company policies and procedures are adhered to
- Submit weekly reports to the relevant stakeholders
- Build strong relationships with the Senior team/Head Office in Paris and HR and Finance in UK
Profile
- Education and Experience
- Education: to Degree level or above
- Experience: minimum of 5 years’ experience in Luxury Retail, minimum of 3 years’ managing people
- Software: Excellent working knowledge of Microsoft Office and Lotus Notes
- Good team player and ability to work on own with high levels of motivation
- Sound knowledge of UK Retail Laws, security and Health and Safety Legislation
- Person Specification
- Ability to effectively and successfully lead and manage a team
- Strong and demonstrable commercial acumen
- A passion for customer service and sales floor focused
- Excellent at working and delivering against deadlines and the ability to work under pressure
- Ability to prioritise for self and the team and be able to multi task
- Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
- Proactive and positive in approach
- Able to communicate effectively with all internal and external customers and at all levels of the organisation
- Excellent communication skills both written and oral
Store Manager - Kenzo - Bruton Street in London employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Kenzo - Bruton Street in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Store Manager - Kenzo - Bruton Street in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
