We are seeking a highly skilled and results-driven Store Manager to lead our flagship New Bond Street boutique. Reporting directly to the Country Managing Director, this full-time role is responsible for driving commercial performance, delivering an exceptional client experience, and inspiring, developing, and leading a high-performing team.
Mission
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.
Job responsibilities
Lead by Example
Act as a Brand Ambassador , inspiring trust, commitment, and client-centric excellence, and leading by example.
Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices . Act as an agent of change.
Achieve and Exceed Sales Objectives & Targets
Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative) , hold daily briefs to align the team and spend significant time on the shop floor.
Develop Clienteling Strategies
Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team , in partnership with LST and DSM, and to elevate the experience.
Execute strategies to recruit new clients, host in-store events , leverage digital tools, and create strong local business relevance , nurturing store portfolio and enhancing relationships with VICs.
Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types , following the brand’s selling experience, enhancing italianness and hospitality.
Manage Store Team Organization and Development
Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent , creating clear career paths for team members.
Supervise Store Operations and Maintenance
Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
Be responsible for the good maintenance, safe environment, and good functioning of the store .
Demonstrate Market Knowledge and Awareness
Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
Soft Skills
- Client-centric
- Client Relationship Development
- Networking
- Ownership
- Influence
- People Development
- Team Management
- Observational Skills
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
- Resilience
Hard Skills
- Business Development
- Retail Management
- Coaching
- Operational Excellence
- Compliance Management
- Knowledge of local market trends (competitors, luxury business, etc.)
Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.
Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
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STORE MANAGER BVLGARI NEW BOND STREET in London employer: LVMH Group
At Glenmorangie, part of the LVMH family, we pride ourselves on being an exceptional employer that champions diversity, equity, and inclusion. Our supportive work culture fosters employee growth through flexible working arrangements, generous leave entitlements, and a commitment to mental and physical wellbeing, including discounted gym memberships. Join us in the Scottish Highlands, where your contributions are valued, and you can thrive in a dynamic environment dedicated to crafting excellence.
