At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with clients in luxury jewellery.
- Company: Join the prestigious House of Dior at Harrods, a symbol of luxury and elegance.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth in a luxury environment.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be part of a passionate team and share your love for luxury fashion with clients.
- Qualifications: Experience in luxury fashion and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Senior Sales Executive, Fine Jewellery - Harrods, London
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.
We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a passionate and knowledgeable Senior Sales Executive to join our beautiful Harrods Fine Jewellery Department to drive client recruitment and development, enhancing service excellence and delivering the best in-store experience.
- Job responsibilities
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add‑on sales and achieve maximum sales potential in line with individual and departmental targets.
- To deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
- Maintain client recruitment and development.
- Ensure sales generated by OTO.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping and display within the department.
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store.
- Take all actions necessary to maximise security and prevent theft of product.
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
- Participate in team meetings and make a positive contribution.
- To carry out any additional duties as directed by the management team.
- Being on shop floor and assessing potential clients.
- Building positive relationship with peers and clients.
- Profile
- Previous experience within luxury fashion.
- Excellent communication and relationship building skills.
- Ability to build long‑term relationships with clients.
- A passion for Christian Dior and our collections.
- Strong knowledge of fashion and trends.
- Contribution to the business performance.
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We think you need these skills to ace Senior Sales Executive, Fine Jewellery - Harrods, London
Customer Service
Relationship Building
Product Knowledge
Sales Techniques
Conflict Resolution
Sales Target Awareness
Stock Management
