Sales & Retail Operations Coordinator (ADP/ MFK) in London

POSITION: SALES AND RETAIL OPERATIONS COORDINATOR

DEPARTMENT: COMMERCIAL

LOCATION: LONDON OFFICE

PURPOSE OF THE ROLE

To provide comprehensive administrative, operational, and coordination support to the Commercial team and retail operations, ensuring seamless execution of sales strategies and an exceptional experience for our retail partners and Luxury Brand Ambassadors. This role is pivotal in maintaining efficient processes and facilitating key commercial activities.

MAIN RESPONSIBILITIES:

• Prepare daily, weekly, and monthly retail sales reports for management and the Retail Field Team.
• Produce weekly communications to Luxury Brand Ambassadors and Field Team (e.g., sales updates, key messages).
• Compile monthly Synergy presentation for HQ, including relevant retail elements.
• Cascade key messages from Head Office to POS team.
• Input Monthly Retail Sales Data into Power BI for Beauty Intelligence.
• Create and distribute store visit forms for Management/senior leadership visits.
• Maintain managers' organisational charts for in-store teams and Head Office.
• Manage the updating of the Headcount report.
• Support with store Agency tracker and budget alignment.
• Attend underpayment/discrepancy meetings and provide feedback.
• Liaise with Head Office departments to ensure store needs are fed back to the appropriate stakeholders and followed up effectively.
• Handle and resolve all store queries relating to Retail Systems (e.g., Tamigo, Infoware, LVMH Online).
• PO creation and management in a timely manner via SAP, tracking spend in-line with the Retail & Education budget.
• Partner with retail management on employee recruitment, providing a professional onboarding process for all new store-based employees.
• Ensure compliance with the training app, monitoring results and KPIs and following up where necessary.

PERSON SPECIFICATION

• An enthusiastic, approachable, and proactive individual with a strong team-player mindset.
• Strong observation, interpersonal, and communication skills, with a solution-focused approach and ability to adapt to diverse audiences.
• Relatable, confident, and influential across all levels of the organization.
• Experience in a similar administrative or coordination role, ideally within a commercial, retail, or training department.
• Excellent written and verbal communication skills.
• Exceptional organizational skills, with meticulous attention to detail and ability to manage multiple tasks efficiently.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is essential.
• Proven experience with SAP or similar procurement/ERP systems.
• Proficiency in digital communication and collaboration tools (e.g., Zoom, Teams).

POSITION WITHIN THE ORGANISATION

Reports To: Head of Commercial

Direct Reports: None

Internal: Retail, Marketing, Commercial, Education Team, Finance, HR

External: Retailers, Third-party agencies and suppliers, Travel & Event Vendors

At LVMH Beauty we believe that diversity and inclusion are essential to driving innovation and fostering a positive and dynamic workplace. We are committed to creating an environment where every individual feels valued, respected, and empowered to contribute to our success.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.