At a Glance
- Tasks: Coordinate engaging training and development for our Beauty Advisors across the UK.
- Company: Join SEPHORA, a leader in beauty and inclusivity, part of the LVMH family.
- Benefits: Enjoy private healthcare, competitive pay, generous discounts, and a paid day off on your birthday.
- Other info: Dynamic role with opportunities for growth in a vibrant retail environment.
- Why this job: Be a key player in shaping unforgettable beauty experiences and empowering teams.
- Qualifications: Organisational skills, communication prowess, and a passion for beauty and education.
The predicted salary is between 40000 - 50000 £ per year.
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are.
It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.
The Opportunity
As our Retail Education Coordinator, you"ll play a key role in bringing SEPHORA's learning and development strategy to life across the UK.
Supporting our Retail Education team, you"ll help ensure our Beauty Advisors and store teams have access to engaging training, brand education and digital learning experiences that build confidence, drive performance and elevate the client experience.
This is a highly collaborative and fast-paced role, perfect for someone who thrives on organisation, enjoys building relationships and is passionate about how we inspire, educate and empower our teams to create unforgettable experiences for every client, every day.
- What you’ll be doing…
- Coordinate and maintain the UK retail education calendar, ensuring learning activity is planned, communicated and delivered effectively across the business.
- Organise the logistics for training events, workshops and education experiences, including venues, travel, accommodation, catering, learning materials and product requirements.
- Track training attendance, engagement and effectiveness, providing accurate reporting and insights to support continuous improvement.
- Support the management of education budgets, purchase orders, invoices, reporting and key administrative processes.
- Help deliver digital learning initiatives by supporting the rollout, tracking and reporting of platforms such as My Sephora Learning and Attensi Skills.
- Create, update and maintain engaging digital learning content and learning pathways that support the development of our retail teams.
- Act as a key point of contact for brand partners, coordinating training requests, store visits and education opportunities across the retail network.
- Partner closely with the Head of Education to deliver impactful brand education plans that align with commercial priorities and business goals.
- Coordinate brand trainers and specialists into stores, ensuring visits are well organised, effective and deliver value to both Cast Members and brand partners.
- Support the organisation and tracking of gratis, incentives and educational tools that enhance engagement and learning outcomes.
- Build strong relationships with Retail Leaders, store teams, brand partners and Head Office stakeholders, ensuring clear communication and seamless execution of education activities.
- Champion SEPHORA's commitment to learning and development by helping create outstanding educational experiences that support both individual and business success.
- What you’ll bring…
You\'ll be a highly organised and proactive coordinator who enjoys bringing people, plans and projects together.
Confident managing multiple priorities, you\'ll have excellent communication skills and a collaborative approach, enabling you to build strong relationships across store teams, brand partners and Head Office stakeholders.
- Experience in training coordination, education support, retail operations or administration, ideally within a beauty, luxury or fast-paced retail environment.
- Strong organisational and project coordination skills, with the ability to manage multiple deadlines and priorities simultaneously.
- Excellent communication and stakeholder management skills with the confidence to work with both internal and external partners.
- Proficiency in Microsoft Office, particularly Excel and Power Point.
- Experience working with digital learning platforms, learning management systems or reporting tools.
- Strong attention to detail and the ability to maintain accurate records, reporting and documentation.
- Comfortable analysing training data and tracking engagement and learning outcomes.
- A proactive, solutions-focused mindset with the ability to work independently and as part of a wider team.
- Passion for beauty, people development and creating exceptional learning experiences.
- Alignment with SEPHORA's values and commitment to creating a culture of belonging, growth and excellence.
- Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you’re joining a team that we truly value and our benefits reflect that. Here’s what you can look forward to:
- Private Healthcare, Life Assurance and Private Pension from day one.
- Competitive pay that grows with you, including annual salary reviews.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday.
- Access to a wellbeing and perks platform.
- LVMH Heart Fund support.
- Generous holiday allowance, with the option to buy more.
Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
We welcome applications from all suitably qualified candidates.
Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.
Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Retail Education Coordinator in London employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Education Coordinator in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Retail Education Coordinator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
