At a Glance
- Tasks: Support retail operations across the South, ensuring smooth store performance and customer experience.
- Company: Join SEPHORA UK, a leader in beauty with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, generous discounts, and tailored allowances for your role.
- Other info: Opportunities for growth and development through SEPHORA University.
- Why this job: Be part of a dynamic team shaping the future of beauty retail.
- Qualifications: Experience in multi-site retail and strong communication skills are essential.
The predicted salary is between 34650 - 42350 £ per year.
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are.
It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK.
If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
As a Retail Operations Manager for the South at SEPHORA UK, you'll help shape smooth, consistent and scalable operations across a designated region of stores.
Acting as a trusted partner to our Store Managers, you'll turn operational priorities into clear actions, ensure our tools and ways of working land effectively, and help every store deliver the seamless experience our customers expect.
Combining strong retail expertise with a hands‑on, solution‑focused approach, you'll support stores day to day while contributing to national projects and new store openings.
You'll connect our field and head office teams, champion continuous improvement and bring the insight we need to strengthen operations as SEPHORA continues its bold expansion across the UK.
This role will cover the South of the UK, from Birmingham downwards, not including London.
Whatyou’llbe doing…
You’llsupport regional store performance and help bring our national retail operations priorities to life, including:
- Acting as the first point of contact for a defined region of stores or operational topics, providing practical support, troubleshootingand guidance.
- Ensuring national SOPs, policies and procedures are communicated clearly, adopted consistently and continuously improved.
- Partnering closely with Store Managers toidentifyoperational challenges, elevate issues and drive timely solutions.
- Supporting day‑to‑day store operations, including stockroom processes, compliance, safety routines and operational standards.
- Monitoring field performance, identifying regional trends and sharing best practice to strengthen consistency across stores.
- Supporting the Senior Operations Manager with new store openings, from pre‑opening plans and team briefings to operational set‑up and go‑live support.
- Coordinating deliveries, equipment and training materials so stores are fully prepared and operational for opening day.
- Supporting the rollout, testing and adoption of retail tools and omni‑channel systems, including S1, mobile POS and Click & Collect, while gathering store feedback to improve usability and integration.
- Helping stores navigate vendor relationships, including cleaning and security, and supporting issue resolution in partnership with the Senior Operations Manager.
- Ensuring stores follow the correct processes for ordering supplies and managing budgets, flagging variances, risks or inefficiencies.
- Supporting the development and delivery of operational training, guidance and materials for store teams.
- Communicating operational updates and changes clearly, ensuring stores understand what is changing and what it means for them.
- Conducting regular store visits to assess standards, coach teams, gather feedback and report on operational KPIs, risks and opportunities for improvement.
- Whatyou’llbring…
You’llbe a highly organised, action‑oriented retail operator who builds trusted relationships and enjoys turning challenges into practical solutions. You will also bring:
- Experience working in a multi‑site retail environment, ideally within beauty, fashion or lifestyle.
- A strong understanding of store operations, stock processes, customer experience, compliance and safety.
- A proven ability to build relationships and influence effectively across store and head office teams.
- Experience supporting new store openings or delivering operational projects would be an advantage.
- Excellent communication skills, with the ability to make operational updates clear, relevant and easy to action.
- Strong organisation and prioritisation skills, with a proactive and solution‑focused approach.
- Confidence using retail tools and systems, with the ability to learn and help others adopt new digital platforms.
- Willingness to travel frequently.
- Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:
- SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location - including shoes, lunch and more.
- Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
• And more!
Start a beautiful career with us. Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Regional Operations Manager - South in London employer: LVMH Group
At Glenmorangie, part of the LVMH family, we pride ourselves on being an exceptional employer that champions diversity, equity, and inclusion. Our supportive work culture fosters employee growth through flexible working arrangements, generous leave entitlements, and a commitment to mental and physical wellbeing, including discounted gym memberships. Join us in the Scottish Highlands, where your contributions are valued, and you can thrive in a dynamic environment dedicated to crafting excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager - South in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Regional Operations Manager - South in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
