At a Glance
- Tasks: Lead store operations and ensure seamless cash and stock management.
- Company: Join SEPHORA UK, a dynamic beauty retailer celebrating creativity and inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, and a paid day off on your birthday.
- Other info: Access to industry-leading training and a supportive, inclusive workplace.
- Why this job: Shape the future of beauty retail while empowering teams and enhancing customer experiences.
- Qualifications: Proven leadership in retail operations with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.
As the Operations Manager, you’ll be the guardian of flawless store operations – ensuring our cash, stock and back‑of‑house processes run seamlessly, efficiently and in perfect alignment with SEPHORA’s high standards. With your strategic mindset, operational expertise and passion for developing others, you’ll lead the teams who keep the store running smoothly behind the scenes. You’ll elevate every aspect of operational delivery, from stock flow and cash management to compliance, safety and commercial readiness, enabling our store teams to deliver unforgettable customer experiences every day.
If you thrive in a fast‑paced retail environment, enjoy building structure in moments of change, and love empowering teams through great process and great leadership, this is your moment to help shape the operational foundation of our newest flagship.
What you’ll be doing:
- Overseeing all day‑to‑day cash and stock operations, ensuring full compliance with SEPHORA policies and procedures.
- Driving operational efficiency through high standards of replenishment, cleanliness, organisation and visual presentation.
- Managing stockroom layout and workflow to optimise space, speed and productivity.
- Leading delivery processes to meet timing, accuracy and productivity targets.
- Directing cash desk operations – ensuring accuracy, security, compliance and smooth daily transactions.
- Facilitating cash‑management procedures, conducting audits and resolving discrepancies promptly.
- Maintaining optimal stock levels to prevent shortages and support strong commercial performance.
- Ensuring compliance across cash handling, returns, safety and all operational guidelines.
- Promoting safe working practices and maintaining a secure, hazard‑free environment for teams and customers.
- Leading and developing operational and cash desk teams, providing ongoing training, coaching and performance feedback.
- Ensuring effective use of SEPHORA digital tools to enhance efficiency and support personalised service.
- Managing performance of Beauty Advisors, setting goals and supporting their leadership development.
- Creating efficient staff schedules, rotas and daily plans that balance business needs with team wellbeing.
- Partnering closely with the Store Director and Customer Experience Manager on ER, payroll and resource planning.
- Working with Recruitment to onboard and attract strong talent for operational roles.
- Supporting the customer experience by resolving challenges quickly and ensuring operational readiness for exceptional service.
What you’ll bring:
- Proven leadership experience in retail operations, with strong cash and stock management expertise.
- Strong organisational and time‑management skills with the ability to prioritise in a fast‑paced environment.
- A customer‑focused approach with confidence handling complex situations and resolving issues.
- Experience using digital tools to enhance operational efficiency.
- Strong analytical skills with the ability to interpret KPIs and drive performance improvements.
- Excellent communication and interpersonal skills to lead and motivate diverse operational teams.
- Experience navigating ER processes when required.
- Flexibility to work evenings, weekends and peak trading periods as needed.
Beautiful Benefits at SEPHORA UK:
- SEPHORA University – receive industry‑leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location – including shoes, lunch and more.
- Competitive pay that grows with you – including annual salary reviews based on your performance and our company results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday – because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
- And more!
Start a beautiful career with us. Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Operations Manager - Stratford, Westfield in London employer: LVMH Group
At SEPHORA UK, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and personal growth. Located in the vibrant Westfield Stratford, our Operations Manager role offers a dynamic work environment where you can lead and develop teams while enjoying industry-leading training, competitive pay, and generous benefits including a paid day off for your birthday. Join us to be part of a community that celebrates every identity and empowers you to shape the future of beauty retail.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Stratford, Westfield in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Operations Manager - Stratford, Westfield in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
