At a Glance
- Tasks: Support Sephora UK's customer experience and service strategy across all stores.
- Company: Join the dynamic team at SEPHORA UK, part of the LVMH family.
- Benefits: Enjoy private healthcare, competitive pay, generous discounts, and a paid day off on your birthday.
- Other info: Frequent travel to stores across the UK; embrace a culture of inclusivity and growth.
- Why this job: Shape the future of beauty while enhancing customer experiences in a vibrant retail environment.
- Qualifications: Retail or customer experience background with strong analytical and communication skills.
The predicted salary is between 34650 - 42350 £ per year.
- Omni Retail Services & Experience Executive
- Omni Retail Services & Experience Executive
- Profile
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are.
It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.
The Opportunity
This is an exciting opportunity to support the delivery of Sephora UK's customer experience, service, digital and engagement strategy across our retail estate.
Working closely with the Omni Retail Service & Experience Manager and cross-functional teams, you'll coordinate key programmes, analyse performance, support retail initiatives and help ensure consistent execution across stores.
From enhancing the customer journey and supporting service excellence to driving engagement and digital adoption, you'll play an important role in shaping how clients experience SEPHORA every day.
- What you’ll be doing…
- Support the delivery of Sephora UK's customer experience and service strategy across all stores
- Coordinate the Mystery Shop Programme, reporting insights and supporting action plans that drive continuous improvement
- Support the delivery and ongoing development of the Quiet Hours Programme and wider accessibility initiatives
- Identify opportunities to enhance the customer journey and in-store experience through feedback, insights and performance data
- Support the execution and performance of Sephora UK's Redeemable Services offer
- Coordinate Brand Partnered Services and retail activations to drive client engagement and store traffic
- Monitor service utilisation, customer satisfaction and commercial impact, providing recommendations for improvement
- Maintain service documentation, communications and performance reporting
- Support the rollout, adoption and optimisation of in-store digital tools and technologies
- Gather store feedback and monitor digital tool performance to support continuous enhancement
- Coordinate retail engagement initiatives, including the annual Retail Summit, recognition programmes and internal communications
- Collaborate with store teams and cross-functional partners to deliver retail projects and campaigns
- Track and report on service, customer experience, digital and engagement KPIs, producing dashboards, insights and presentations for key stakeholders
- What you’ll bring…
You'll be highly organised, commercially aware and passionate about creating exceptional customer experiences.
Comfortable managing multiple projects and stakeholders, you'll combine strong analytical skills with a collaborative approach, using data and insights to support decision-making and drive continuous improvement.
- Experience within retail, customer experience, operations, service or project coordination environments
- Strong analytical skills with experience using customer, service or operational data to identify trends and opportunities
- Ability to manage multiple projects and priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Strong attention to detail and ability to maintain accurate reporting and documentation
- Experience creating presentations, reports and business updates for senior stakeholders
- Confidence working cross-functionally and building strong relationships with store teams
- Interest in omnichannel retail, customer experience and digital innovation
- Proactive, solutions-focused mindset with a willingness to identify opportunities and drive improvements
This role will be London based but require frequent travel to stores across the UK.
Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you’re joining a team that we truly value and our benefits reflect that. Here’s what you can look forward to:
- Private Healthcare, Life Assurance and Private Pension from day one.
- Competitive pay that grows with you, including annual salary reviews.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday.
- Access to a wellbeing and perks platform.
- LVMH Heart Fund support.
- Generous holiday allowance, with the option to buy more.
Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
We welcome applications from all suitably qualified candidates.
Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.
Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Omni Retail Services & Experience Executive in London employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Omni Retail Services & Experience Executive in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Omni Retail Services & Experience Executive in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
