At a Glance
- Tasks: Become a Dior Ambassador, providing exceptional skincare services and unforgettable client experiences.
- Company: Join the iconic House of Dior, a symbol of French luxury and beauty.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on inclusivity and personal development.
- Why this job: Make a real impact in the world of beauty while embodying Dior's values.
- Qualifications: Experience in luxury skincare and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
- Craft together with joy
- Lead with audacity
- Cultivate Triumphant inclusivity
- Commit and act to re-enchant the world
Your Impact: Within the Retail team, the Beauty Consultant – Skincare Therapist acts as a Dior Ambassador and promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times. This role is crucial for achieving defined sales targets while promoting the brand image and providing an unforgettable client experience with the highest standard of service via conducting Dior Prestige La Suite paid facial treatments. The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer’s staff or free-lancers.
Job responsibilities:
- SELLING DIOR
- Conduct in store and/or remote selling activities, acting as a personal shopper
- Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
- Initiate contact with customers and welcome them both on counter and through traffic-stopping
- Identify and understand customers’ needs
- Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
- Communicate passionately and educate clients on the brand and products
- Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
- Master Brand, Category and Competition Knowledge
- CLIENT EXPERIENCE AND MANAGEMENT
- Develop durable relationships with existing clients in store and remotely
- Engage new clients to the brand, through genuine human interaction
- Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
- Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions
- CABIN / COUNTER OPERATIONS
- Ensure that cabins are always in line with hygiene and quality standards
- Know and apply merchandising guidelines
- Regularly monitor stock levels to ensure appropriate levels, particularly on skincare products (classic or professional lines). Reports insufficient stock
- Monitor shelves inventory and display new products when needed (only if applicable)
- Operate cash registers and close daily revenues (only if applicable)
- Carry out all assigned operational and administrative tasks
- Maintain good relationships with retailers
- Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines
- SKINCARE THERAPIST SPECIFIC CONTRIBUTIONS
- Deliver the ultimate permanent cabin services
- Provide personalized and expert skincare selling ceremony adapted to cabin (including the use of Dior skin diagnosis tools when available: the Skin Analyzer and/or the Dior Skin Scanner)
- Be the main «Les Solutions Professionnelles» ambassador
- Lead the cabin booking and ensure the client loyalty
- Be responsible for cabin maintenance
- Contribute or lead skincare events with the skincare trainer and/or the skincare experts (Beauty Classes, HPP…)
- Be fully trained on the complete Dior skincare services menu, following the international training curriculum
- Mentor and/or coach 3 axis BCs and Skincare Specialists and Experts on skincare selling skills (D.I.O.R., product knowledge, demonstration, gesture, Skin Analyzer, Dior Skin Scanner, Coaching and cabin services…)
- Contribute to PR activities when requested
Profile: Ideally, you would have a previous professional retail experience with skincare luxury business experience, preferably with at least 4-8 years’ previous professional treatment experience. Soft skills that align with our values:
- Critical Thinking
- Teamwork & Collaboration
- Communication & Interpersonal skills
- Attention to detail
- Strategic Thinking
- Adaptability
Hard Skills:
- Strong selling skills and Customer-service skills
- Confirmed aptitude on skincare application on face and body, especially on high level skincare treatments (5 years’ experience, massage test mandatory)
- Good writing and communication skills, B2/C1 level in English speaking mandatory in touristic and top doors
- Excellent knowledge in cosmetics, especially in skincare (skin functions, skin diagnosis, skincare consultation, skincare products, skincare cabin services)
- Excellent knowledge on the face and body anatomy
- Able and willing to coach and develop people in skincare diagnosis & consultation
- Basic (beauty & fragrance) application and product knowledge
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
Dior Skincare Therapist - Selfridges London employer: LVMH Group
At Dior, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Skincare Therapist at our Selfridges London location, you will not only have the opportunity to work with luxury products but also benefit from comprehensive training and development programmes that empower you to grow your skills and career. Join us in crafting dreams and delivering unforgettable client experiences in a supportive environment that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Dior Skincare Therapist - Selfridges London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Dior's history, values, and products. When you walk into that interview, you want to show them you're not just a fan but a true ambassador for the brand.
✨Tip Number 2
Practice your selling skills! Role-play with friends or family to nail down how you'd approach customers. Remember, it’s all about creating that unforgettable experience, so make sure you can demonstrate your passion for skincare and luxury.
✨Tip Number 3
Network like a pro! Connect with current Dior employees on LinkedIn or attend beauty events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dior family. Let’s make those dreams happen together!
We think you need these skills to ace Dior Skincare Therapist - Selfridges London
Some tips for your application 🫡
Show Your Passion for Dior:When writing your application, let your love for the Dior brand shine through! Share why you’re excited about the opportunity to be a part of such a prestigious house and how you embody the values of joy, audacity, and inclusivity.
Tailor Your Experience:Make sure to highlight your relevant experience in skincare and luxury retail. Use specific examples that demonstrate your skills in customer service and sales, showing us how you can contribute to achieving our targets and enhancing client experiences.
Be Authentic:We want to get to know the real you! Don’t be afraid to showcase your personality in your application. Whether it’s your unique approach to skincare or your creative ideas for engaging clients, let us see what makes you stand out.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it reaches the right team. Plus, it shows you’re serious about joining the Dior family!
How to prepare for a job interview at LVMH Group
✨Know Your Dior
Before stepping into the interview, make sure you’re well-versed in Dior’s history, values, and product lines. Familiarise yourself with their skincare offerings and be ready to discuss how you can embody their brand ethos as a Skincare Therapist.
✨Showcase Your Selling Skills
Prepare to demonstrate your selling techniques during the interview. Think of examples where you've successfully met clients' needs and provided exceptional service. Highlight your ability to create memorable experiences that align with Dior's luxury standards.
✨Emphasise Client Relationships
Dior values strong client relationships, so come prepared with stories that showcase your ability to engage and retain customers. Discuss how you’ve built rapport with clients in the past and how you plan to do the same at Dior.
✨Dress the Part
As a representative of a luxury brand, your appearance matters. Dress elegantly and professionally for the interview to reflect the Dior image. This shows that you understand the importance of presentation in the beauty industry.
