At a Glance
- Tasks: Lead and develop the department, ensuring top-notch customer service and sales performance.
- Company: Join FENDI at Harrods, a luxury brand known for its innovative fashion.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on personal development and career advancement.
- Why this job: Be part of a prestigious brand and make a real impact in luxury retail.
- Qualifications: 5 years in a supervisory role in fashion/luxury sales; strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.
Main Responsibilities
- Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
- Monitor and achieve category department performance with relevant KPIs.
- Analyze the category business, propose and implement action plans to improve results.
- Set category performance target for the team and individual with the Store Manager.
- Be sensitive to competitors' trading activities and give feedback to Store Manager.
- Client Management
- Leverage all clienteling tools to achieve Department and Store business goals.
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
- Improve Mystery Shopper Results with action plans.
- Implement appropriate CRM tools and develop loyal customer of particular product category.
- Act as brand category ambassador to educate VIP and new Clients.
- Operations and Visual Merchandising
- Ensure that merchandise is properly managed, displayed, stored and maintained by team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards.
- Align periodically visual merchandising and sales performance.
- Make the best out of the display and proximity storage.
- Team Management and Development
- Discuss individual performance every month and coach team members.
- Motivate the team so that they perform at their highest level to meet their individual and store objectives.
- Organize the team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Conduct category training to the team.
- Execute the in-store training routine set by the Store Manager.
Profile
- 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
- Master's Degree or equivalent is preferred.
- Manages his/her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationship skills, self-reliant.
- Confidence, organizational skills, professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Fluency in English; a third language will be considered a plus.
Department Manager [FENDI Harrods - Ladies Ready-To-Wear] in London employer: LVMH Group
FENDI Harrods is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and excellence are celebrated. With a strong focus on employee development, team members are encouraged to grow their skills through comprehensive training and mentorship, all while working in one of the most prestigious retail environments in London. The company offers competitive benefits and a unique opportunity to be part of a luxury brand that values both its employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager [FENDI Harrods - Ladies Ready-To-Wear] in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion and luxury industry, especially those connected to FENDI. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee chat, come prepared with examples of how you've met KPIs and improved sales in your previous roles. Real-life stories make you memorable!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application window to open. Reach out directly to the hiring manager or team members via LinkedIn. Express your enthusiasm for the position and ask insightful questions about the department.
✨Tip Number 4
Utilise our website! We’ve got loads of resources to help you prepare for interviews and understand what it takes to excel in a Department Manager role. Check out our tips and guides to ensure you’re ready to impress when the opportunity arises!
We think you need these skills to ace Department Manager [FENDI Harrods - Ladies Ready-To-Wear] in London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and luxury shine through. We want to see how your experience aligns with our brand values and how you can contribute to the FENDI team at Harrods.
Highlight Your Leadership Skills:As a Department Manager, you'll be leading a team, so make sure to showcase your leadership experience. Share specific examples of how you've motivated teams and achieved goals in previous roles.
Be Data-Driven:We love numbers! Include any relevant KPIs or sales figures from your past roles that demonstrate your ability to drive business results. This will show us that you understand the importance of performance metrics.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at FENDI.
How to prepare for a job interview at LVMH Group
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows you understand the business side of things and can contribute to achieving targets.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight any tools or strategies you've used to enhance customer service and loyalty. This will demonstrate your ability to drive sales through excellent clienteling.
✨Visual Merchandising Matters
Familiarise yourself with visual merchandising principles and be prepared to discuss how you've implemented them in previous roles. Bring ideas on how you could enhance the department's visual appeal while aligning with brand standards.
✨Team Leadership Experience
Think of specific instances where you've motivated and developed a team. Be ready to share how you’ve coached team members to achieve their goals and how you handle performance discussions. This will show your potential employer that you're not just a manager, but a leader.
