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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage in upselling and customer relationship management.
- Company: Join the prestigious FENDI team at Selfridges, London.
- Benefits: Competitive pay, employee discounts, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a FENDI Ambassador and create unforgettable moments for clients.
- Qualifications: Passion for fashion and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Client Advisor Ladies RTW [FENDI SELFRIDGES London] employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Ladies RTW [FENDI SELFRIDGES London]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their unique selling points. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true ambassador.
✨Tip Number 2
Practice your sales pitch! Since upselling and cross-selling are key parts of the role, think about how you would approach these techniques in a conversation. Role-play with a friend or even in front of the mirror to build your confidence.
✨Tip Number 3
Network like a pro! Attend events or workshops related to luxury retail and connect with people in the industry. You never know who might have a lead on a job or offer some insider tips that could help you land that Client Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make magic happen!
We think you need these skills to ace Client Advisor Ladies RTW [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through. We want to see how excited you are about FENDI and the experience you can create for our clients.
Highlight Your Sales Skills: Make sure to showcase any previous sales experience you have, especially in upselling and cross-selling. We’re looking for those who can hit targets and make a real impact on our store's performance.
Demonstrate Your Customer Service Expertise: Your application should reflect your ability to build strong customer relationships. Share examples of how you've gone above and beyond to provide exceptional service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at LVMH Group
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and product lines. Familiarise yourself with their latest collections, especially in ladies' ready-to-wear. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully upsold or cross-sold products in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores. This will demonstrate your ability to meet the performance targets expected in the role.
✨Emphasise Customer Relationships
Think of ways you've built and maintained strong customer relationships in the past. Be ready to share stories that illustrate your ability to provide a personal touch and exceptional service, as this is crucial for nurturing a loyal FENDI customer base.
✨Master the CRM Tools
Familiarise yourself with common CRM tools and be prepared to discuss how you've used them to enhance customer interactions. If you have experience with specific systems, mention them. Showing that you can effectively manage customer data and implement campaigns will set you apart.