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For Companies At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling across all product categories.
- Company: Join the prestigious FENDI team in London as a Client Advisor.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on customer relationships.
- Why this job: Be a FENDI Ambassador and create unforgettable moments for clients.
- Qualifications: Strong communication skills and a passion for luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Client Advisor [FENDI London] employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor [FENDI London]
✨Tip Number 1
Get to know the brand inside out! FENDI is all about luxury and style, so immerse yourself in their products and values. This will help you connect with clients and show them that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your upselling and cross-selling techniques. Think of creative ways to suggest complementary products that enhance the customer experience. Role-play with friends or family to build your confidence before the big day!
✨Tip Number 3
Brush up on your CRM skills! Familiarise yourself with the tools you'll be using to manage customer relationships. Being tech-savvy will not only impress your potential employers but also make you a valuable asset to the team.
✨Tip Number 4
Don’t forget to showcase your people skills! Building strong relationships with customers is key. Be ready to share examples of how you've gone above and beyond for clients in the past. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Advisor [FENDI London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through. We want to see how you connect with FENDI's ethos and how you can bring that passion to our clients.
Highlight Your Sales Skills: Make sure to showcase any experience you have in upselling or cross-selling. We’re looking for those who can not only meet but exceed sales targets, so don’t be shy about your achievements!
Emphasise Customer Relationships: Talk about your experience in building and nurturing customer relationships. We value a personal touch, so share examples of how you've gone above and beyond to create loyal customers.
Keep It Professional Yet Personal: While we want to see your personality, remember to keep your application professional. Use a friendly tone, but ensure your language reflects the luxury brand image we uphold at FENDI.
How to prepare for a job interview at LVMH Group
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and product lines. Understanding the brand will not only impress your interviewers but also help you articulate how you can contribute to providing that extraordinary experience they seek.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully upsold or cross-sold products in previous roles. Use metrics to demonstrate your achievements, like exceeding sales targets or improving customer satisfaction scores, to show you can meet their KPIs.
✨Master the Art of Customer Relations
Think about how you’ve built and maintained customer relationships in the past. Be ready to discuss your approach to nurturing loyalty and how you would implement CRM tools effectively to enhance the customer experience at FENDI.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury and sophistication of the brand. This not only shows your understanding of the company culture but also sets the tone for the luxurious experience you aim to provide.