At a Glance
- Tasks: Provide exceptional client service and build lasting relationships in a luxury retail environment.
- Company: Join the prestigious Bvlgari team at Harrods, a leader in luxury jewellery and watches.
- Benefits: Gain valuable experience in a high-end retail setting with potential for career growth.
- Other info: Fast-paced environment with a focus on teamwork and achieving sales targets.
- Why this job: Be a brand ambassador and make a real impact on clients' luxury shopping experiences.
- Qualifications: Strong customer service skills and a passion for luxury products are essential.
The predicted salary is between 30000 - 40000 € per year.
Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Harrods Boutique specializing in jewelry and watches.
Full time position – Reporting to Store Manager
The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Job responsibilities
- Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, care, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
- Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
- Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
- Serve as proactive liaison between clients and local/central service departments.
- Achieve and Exceed Sales Objectives and Targets.
- Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile
- Client‑centric
- Client Relationship Development
- Negotiation
- Collaboration, being able to work in team
- Brand Sensitivity
- Cultural Curiosity and Sensitivity
- Organized and efficient
- Detail‑oriented with the ability to manage multiple tasks simultaneously
- Able to work in a fast‑paced and target‑oriented environment
- Tech Savvy, including familiarity with CRM
CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT) in London employer: LVMH Group
Bvlgari UK offers a vibrant and luxurious work environment at our prestigious Harrods Boutique, where employees are empowered to embody the brand and build meaningful relationships with clients. With a strong focus on professional development, we provide extensive training and support to help our Client Advisors excel in their roles while enjoying a collaborative and dynamic team culture. Join us for the opportunity to work with exquisite products and be part of a globally renowned luxury brand that values excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know someone at Bvlgari. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even a casual meet-up, let your passion for jewellery and client service shine through. Remember, they want someone who embodies the brand!
✨Tip Number 3
Be prepared with examples! Think of specific times when you've gone above and beyond for clients or resolved tricky situations. This will show you're not just talk but have the experience to back it up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Bvlgari family.
We think you need these skills to ace CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the brand and the role shine through. We want to see how much you love Bvlgari and why you're excited about being a Client Advisor at Harrods!
Tailor Your CV:Make sure your CV is tailored to highlight your experience in client relations and sales. We’re looking for specific examples of how you've exceeded targets or built strong client relationships in the past.
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. Show us how you can connect with clients on a personal level while maintaining the brand's luxury image.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it!
How to prepare for a job interview at LVMH Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Bvlgari's history, values, and product lines. Being able to discuss their jewellery and watches with enthusiasm will show your genuine passion for the brand and help you stand out as a potential Client Advisor.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you've gone above and beyond for clients. Highlight how you’ve built relationships and resolved complaints diplomatically, as this aligns perfectly with the role's emphasis on client satisfaction.
✨Demonstrate Your Sales Savvy
Be ready to discuss your sales achievements and how you’ve met or exceeded targets in previous roles. Use specific metrics if possible, as this will illustrate your ability to contribute to the store's KPIs effectively.
✨Stay Organised and Detail-Oriented
During the interview, showcase your organisational skills by discussing how you manage multiple tasks in a fast-paced environment. Mention any experience with CRM systems, as being tech-savvy is crucial for keeping client information up-to-date.
