Guerlain Beauty Consultant- John Lewis Leicester

Overview

Guerlain Beauty Consultant- John Lewis Leicester

As an ambassador for our Maison, you embody and transmit Guerlain\’s values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Responsibilities

• Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the \”Guerlain promise\”.
• Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals (make-up, skincare and perfume consultation) storytelling.
• Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow\’s needs, clientelling, phoning, animations.
• Be part of the results of your store\’s customer satisfaction questionnaire and propose action plans.
• Apply the unique Guerlain selling method.
• Ensure the achievement and follow-up of the objectives set both individually and collectively.
• To be a committed and responsible actor within your team and our Maison:
• Foster and develop team spirit.
• Participate, animate and share during briefings.
• Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
• Respect the grooming (uniform, make-up, hairdressing, manicure).

Qualifications

• You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
• Result orientation
• Sense of service in a luxury environment
• Ability to listen and advise
• Knowledge of a business management application
• Dynamic and empathetic
• Exemplary (application of procedures, attitude, presentation, elocution)
• Team spirit
• Respect of confidentiality

Additional information

Welcome to a world of exploration!

For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of \”why not\”. Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.

We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.

Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.