Givenchy Beauty Ambassador - Bristol

Since its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957 was inspired by Hubert de Givenchy’s opinion that fragrance was the crowning touch of fashion and the most sensual expression of a woman’s personality. His first fragrance “L’interdit” was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service.

MAIN RESPONSIBILITIES

• SALES: To pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customers.
• To be aware of and achieve or exceed sales targets, as set by your line manager.
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).

SERVICE

• To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product.
• To initiate contact with customers and welcome them both on counter and through traffic stopping.
• To identify, understand and reformulate the client needs.
• To develop personal relationships with clients and to gain loyalty.
• To educate clients on Parfums Givenchy products and the brand.

KPI: To achieve target for Mystery Shopping.

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines.
• To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels.
• To conduct all assigned operational and administrative tasks.
• To be a Parfums Givenchy brand ambassador and representative at all times.
• To adhere to all Company procedures and policies, as outlined in the employee handbook.
• To build relationships with store management and adhere to all store policies and procedures.
• To carry out any additional duties as directed by the management team.

POSITION WITHIN THE TEAM

Reports to: Business / Account Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers, RMA’s

External: Parfums Givenchy clients, Department store colleagues, Department store managers, Department store HR Departments.

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
• Self-confident, able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
• Able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, embodying the elegance that customers have come to identify with Parfums Givenchy.

Crafting Dreams Starts With Yours. At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.