At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve sales targets.
- Company: Join the iconic Christian Dior Couture family, known for luxury and heritage.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Flexible working hours and a chance to develop your passion for fashion.
- Why this job: Be part of a brand that celebrates creativity and elegance while making a real impact.
- Qualifications: Previous supervisory experience in luxury fashion and excellent communication skills.
The predicted salary is between 31050 - 37950 £ per year.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.
We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are looking for a passionate and driven full-time Supervisor to join our team in Sloane Street.
The successful candidate will be supporting the boutique in achieving sales targets for specific product categories while ensuring the highest level of client experience.
Acting as a role model on selling performance, client service, and floor management, they will guide and coach the team on day-to-day activities.
- Job responsibilities
- Customer Service
- Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
- Cross sell between departments to support link sales and client interaction with all Dior universes
- Oversee the Visual Merchandising of your department, optimising commerciality at all opportunities
- Deal effectively with customer complaints by liaising with the Line Manager where necessary
- Product
- Follow all stock control procedures
- Ensure the management of stock control for your department
- Support the management of back office operations
- Understand and produce action plans for depreciated stock
- Produce action plans for slow moving stock
- People
- To assist in incorporating new staff members into the team and guide new members of the team
- Be present on the shop floor in order to support and motivate the team
- Provide the link between the team and Manager
- Conduct training sessions with the team on product
- Support with developing and mentoring the team, reviewing individual performance and proposing development plans
- Hold Sales Consultant touchbase meetings as requested by Management
- Other
- Support the team to maintain the highest standards of housekeeping and display within the boutique
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store
- Take all actions necessary to maximise security and prevent theft of product
- To ensure that the Boutique operates in accordance with the Company administration systems and procedures to minimise losses
- Participate in team meetings and make a positive contribution
- To carry out any additional duties as directed by the management team.
- Profile
- Previous experience at Supervisor level within luxury fashion
- Excellent communication and relationship building skills
- A passion for Christian Dior and our collections
- Strong knowledge of fashion and trends
- Fluency in a second language (preferred)
Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.
“Whatever you do – whether for work or pleasure – do it with passion!
Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art.
The young Normandy native and several friends opened an art gallery when he was just 23.
In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong.
Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy.
His visionary spirit celebrated and enchanted women the world over.
In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Full-Time Supervisor, Sloane Street employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Full-Time Supervisor, Sloane Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Full-Time Supervisor, Sloane Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
