At a Glance
- Tasks: Lead a team to create unforgettable fragrance experiences and drive sales.
- Company: Join SEPHORA, a vibrant beauty destination with a focus on inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, and a paid day off for your birthday.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Shape the fragrance universe and inspire others while growing your career.
- Qualifications: Retail leadership experience and a passion for fragrance and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Opportunity Fragrance Manager – you’ll play a defining role in bringing your store’s fragrance universe to life. With deep product knowledge, storytelling ability and passion for customer experience, you’ll curate a space where discovery feels personal, immersive and unforgettable. You’ll lead your team to deliver exceptional service, empower Beauty Advisors to share compelling fragrance stories, and create meaningful connections with customers. Through coaching, development and on‑floor leadership, you’ll elevate expertise, drive commercial performance and shape a dynamic, educational environment that positions SEPHORA as the destination for fragrance.
What you’ll be doing…
- Leading, coaching and inspiring Beauty Advisors to deliver exceptional service, grow their expertise and create memorable fragrance experiences.
- Delivering ongoing training in product knowledge, selling skills and personalised consultations to build confidence and capability.
- Conducting performance check‑ins, setting clear goals and supporting individual development plans.
- Staying ahead of fragrance trends and innovations to guide customers, inspire the team and keep the department culturally relevant.
- Leading the team to exceed sales targets through expert consultations, relationship building and thoughtful upselling and cross‑selling.
- Resolving customer enquiries and concerns promptly, upholding high satisfaction and loyalty.
- Overseeing fragrance operations, including inventory accuracy, stock flow, replenishment and visual standards.
- Collaborating with store leadership to deliver engaging promotional moments, brand activations and seasonal campaigns.
- Managing Employee Relations processes where needed, including attendance and performance conversations.
- Driving operational compliance across loss prevention, health and safety and SEPHORA standards.
- Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).
What you’ll bring…
- Proven retail leadership experience with strong capability in coaching, performance management and team development.
- Deep understanding of fragrance trends, storytelling and personalised consultation techniques.
- A commercial mindset with experience driving sales performance and delivering KPIs.
- Outstanding communication and interpersonal skills to build strong customer and team relationships.
- Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment.
- Experience managing ER processes where needed.
- A collaborative approach and ability to work cross‑functionally.
- Flexibility to work evenings, weekends and peak trading periods.
Beautiful Benefits at SEPHORA UK
- SEPHORA University – receive industry‑leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location – including shoes, lunch and more.
- Competitive pay that grows with you – including annual salary reviews based on your performance and our company results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday – because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
- And more!
Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Fragrance Manager - Birmingham employer: LVMH Group
At SEPHORA UK, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Birmingham. As a Fragrance Manager, you will not only lead a passionate team but also benefit from industry-leading training through SEPHORA University, competitive pay with performance-based commissions, and generous employee discounts. Our commitment to your growth and wellbeing is reflected in our tailored allowances, flexible holiday options, and a supportive environment where every employee can thrive and celebrate their unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Manager - Birmingham
✨Tip Number 1
Get to know the company inside out! Research SEPHORA's fragrance offerings, their latest campaigns, and what makes them stand out in the beauty industry. This knowledge will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your storytelling skills! As a Fragrance Manager, you'll need to share compelling fragrance stories. Prepare a few anecdotes about your experiences with fragrances and how they’ve impacted customers. This will make you memorable and relatable.
✨Tip Number 3
Show off your leadership style! Think about examples where you've successfully coached or inspired a team. Be ready to discuss how you can elevate Beauty Advisors and create an unforgettable customer experience at SEPHORA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the SEPHORA family. Let’s make this happen together!
We think you need these skills to ace Fragrance Manager - Birmingham
Some tips for your application 🫡
Show Your Passion for Fragrance:When you're writing your application, let your love for fragrance shine through! Share your personal experiences with scents and how they inspire you. We want to see that you can bring the fragrance universe to life!
Highlight Your Leadership Skills:Make sure to showcase any past experience where you've led a team or coached others. We’re looking for someone who can inspire Beauty Advisors and create memorable experiences, so tell us how you've done this before!
Be Customer-Centric:Your application should reflect your commitment to exceptional customer service. Share examples of how you've built relationships with customers and resolved their concerns. We want to know how you create meaningful connections!
Tailor Your Application:Don’t just send a generic application! Make it specific to the Fragrance Manager role. Use keywords from the job description and show us how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at LVMH Group
✨Know Your Fragrance Stuff
Make sure you brush up on your fragrance knowledge before the interview. Understand the latest trends, popular scents, and how to tell a compelling story about each product. This will show that you're passionate and ready to inspire both customers and your team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in the past. Think about specific situations where you coached someone to improve their performance or how you created a positive environment. This will demonstrate your capability to lead Beauty Advisors effectively.
✨Be Customer-Centric
Think of ways you've gone above and beyond for customers in previous roles. Be ready to share stories that highlight your ability to create memorable experiences and resolve issues promptly. This will align perfectly with the role's focus on exceptional customer service.
✨Prepare for Operational Questions
Since the role involves overseeing operations, be prepared to discuss your experience with inventory management, stock flow, and compliance. Have examples ready that showcase your organisational skills and ability to manage multiple priorities in a fast-paced environment.
