FIELD COACH TRAINER

As a Field Coach trainer your mission is to support and develop retail teams in delivering the client experience to the benefit of store business. Through local execution of corporate strategy, you will train and coach the retail teams, with the focus on coaching the Client Advisors to become ambassadors of Brand culture, values, and products. Your role is to partner with store teams to deliver the learning path, enable retail teams to enhance client experience and develop skills to engage our clients. You will be based in Harrods and will also be dedicating time to New Bond Street and Selfridges London.

Job responsibilities

• As part of the Louis Vuitton UKISAF team, you will facilitate the learning strategy within your defined stores, partnering with store management teams.
• You will define the roll-out plan to best contribute to business growth, answering to the needs of the stores through selling skills, product training and active coaching.
• You will spend the majority of your time in your stores, between coaching and in-store learning.
• Lead a culture of in-store coaching. You will observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to draw out their own solutions to improve and develop.
• You will support store teams in building individual coaching plans after performing gap analysis, and in coaching teams on selling skills/techniques through coaching the coach.
• Provide on-going feedback to Store Management and HR on the performance/progress of individual team members.
• Leverage on the Dare To Delight and Did You Enjoy results to coach individuals and support the store to improve areas of development.
• Drive key learning initiatives (AOS, RPC etc.) through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognition.
• In collaboration with the Merchandising/Client/Development/RPM/Finance/Digital/Press team, actively facilitate workshops and other training initiatives to further develop skill set, behaviours and expand on knowledge, to in turn drive overall client experience.
• Ensure store management team has full visibility on learning activities and priorities (prior, during and after) making recommendations if needed.
• Identify potential talents within the store to develop and partner in coaching others.
• Facilitate on-boarding and Learning Classroom for new starters.
• Liaise with HR to ensure proactive planning for new employees.
• Ensure regular liaison with trainees, giving feedback on progress to the individual, their manager and HR during on-boarding and induction.

Reporting

• Manage and monitor the quality and impact of all in-store learning via follow-up, partnering with store management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.
• Ensure all training initiatives are recorded.

General duties

• Act as a platform for sharing experiences/best practices among the stores on coaching initiatives/programs.
• Lead by example in terms of the company’s policies and procedures and act as a trusted advisor.

Profile

We are looking for candidates who are passionate about learning and development and possess strong skills in communication, collaboration, problem-solving, and organization.