At a Glance
- Tasks: Support education team, drive sales, and coach in-store teams.
- Company: Join LVMH Fragrance Brands, a leader in beauty innovation.
- Benefits: Flexible work environment, growth opportunities, and a vibrant culture.
- Other info: Dynamic role with a focus on creativity and collaboration.
- Why this job: Be a brand ambassador and shape the future of beauty.
- Qualifications: Shop floor experience and a passion for coaching.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Last updated: March 2026
Reporting to: Coaching & Events Manager
Department: Training
Type of contract: Permanent
At LVMH Fragrance Brands, we are an incubator and accelerator of brands and talents. Building on a strong couture heritage, our two Maisons, Parfums Givenchy and Kenzo Parfums, operate across three key axes - Perfume, Makeup, and Skincare. We offer a unique playground for entrepreneurial minds eager to shape distinctive olfactory and sensory experiences in the world of beauty.
Driven by our DARE culture (Determination, Agility, Realism, Empathy), we redefine beauty standards through our New Ventures activity by incubating innovative haute parfumerie beauty projects and placing our talents at the heart of our creativity.
As Field Coach and Coordinator, you will be responsible for supporting the education team with operational tasks and event preparation. You will act as a brand ambassador for Givenchy driving sales through in-store coaching & events. Reporting into the Education Manager and working closely with the sales team to increase overall KPIs in store.
Responsibilities:
- Support education team with operational tasks and event preparation
- Coach and mentor all team members on shop floor
- Take ownership of sales driven activations and show tangible results
- Support the planning and execution of the annual training plan aligned with education department needs
- Update training tools and materials
- Coordinate and support training sessions and ad-hoc training requests
- Organise all travel for training sessions
- Manage training admin, stock, logistics, invoicing, payments & uniform
- Contribute, coordinate and implement new ideas to drive retail sales
- Lead in-store coaching to increase BCs performance/KPIs
- Lead by example with brand selling ceremonies and best practices on counter
Profile:
Required Experience: Must have shop floor experience with a track record of achieving KPIs.
Other skills or know-how: Enthusiastic, self-reliant, proactive and team player. Is flexible to travel in line with training & retail requirements.
Soft skills: Must be organised and manage time well to achieve tight deadlines.
Additional information:
Recruitment process:
- Apply directly on the LVMH career site
- If your application is accepted, you will have a first HR interview
- You will then complete a test/practical case that you will present during the second interview with the manager or you will then meet your future manager
- Then have a final interview with the Head / Director of the department
Location: London
Remote work: 2 days office London, 1 day Harrods Knightsbridge, 2 days ad hoc
LVMH Fragrance Brands respects and promotes equal opportunities. We celebrate and welcome all singularities and are committed to creating an inclusive work environment.
Join us at LVMH, where your talent is at the heart of our collective successes.
Field Coach and Coordinator employer: LVMH Group
At LVMH Fragrance Brands, we pride ourselves on being an exceptional employer that fosters a dynamic and entrepreneurial culture in the heart of London. Our commitment to employee growth is evident through tailored training opportunities and a supportive environment that encourages innovation and collaboration. With a focus on inclusivity and a passion for crafting dreams, we empower our team members to excel and make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Coach and Coordinator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Field Coach and Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
