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For Companies At a Glance
- Tasks: Be a top seller and expert in Men's Ready-To-Wear, enhancing client experiences daily.
- Company: Join Louis Vuitton, a luxury brand with a rich heritage and commitment to innovation.
- Benefits: Enjoy generous perks, career development, and industry-leading training opportunities.
- Why this job: This role offers a chance to thrive in a dynamic, inclusive culture while making a real impact.
- Qualifications: Experience in client relations and product knowledge in fashion is essential.
- Other info: Louis Vuitton values uniqueness and promotes professional equality for all employees.
The predicted salary is between 36000 - 60000 £ per year.
Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability.
DUTIES & RESPONSIBILITIES
- Be an Exceptional Client Advisor & Technical Expert
- Achieve individual and team objectives and be accountable for the sales results of your category
- Lead by example by consistently remaining the Top Seller in your category
- You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
- Welcome every Client and enhance their experience, setting the example of the best Client experience
- Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
- Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client’s style and match with product recommendations
- Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
Drive Commercial Performance of the Category In-Store
- In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI’s each month
- Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
- Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations
- Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
Support & Train the Store Team on the Category
- Be a partner to the learning Manager to develop selling skills and product knowledge in the store
- You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
- By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers.
- You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.
Client Development
- Develop and implement clienteling strategies and action plans for your category.
- Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
- Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
- Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions
- Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
Expert Client Advisor - Men\'s Ready to Wear employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert Client Advisor - Men\'s Ready to Wear
✨Tip Number 1
Familiarise yourself with Louis Vuitton's history and product offerings, especially in Men's Ready-To-Wear. Understanding the brand's DNA will help you connect with clients and demonstrate your passion during interviews.
✨Tip Number 2
Develop your storytelling skills by practising how to convey the unique features and benefits of Men's Ready-To-Wear items. This will not only enhance your communication skills but also prepare you for engaging with clients effectively.
✨Tip Number 3
Network with current or former employees of Louis Vuitton to gain insights into the company culture and expectations for the Expert Client Advisor role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Stay updated on fashion trends and competitor offerings in the luxury market. Being knowledgeable about the industry will allow you to engage in meaningful conversations with clients and demonstrate your expertise.
We think you need these skills to ace Expert Client Advisor - Men\'s Ready to Wear
Some tips for your application 🫡
Understand the Brand: Before applying, immerse yourself in the Louis Vuitton brand. Familiarise yourself with their history, values, and product lines, especially in Men's Ready-To-Wear. This knowledge will help you convey your passion for the brand in your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail, particularly in fashion or luxury goods. Showcase any achievements related to sales performance and client relationship management, as these are crucial for the Expert Client Advisor role.
Demonstrate Communication Skills: Since excellent communication is key for this position, ensure your application reflects your ability to engage and connect with clients. Use clear, concise language and provide examples of how you've successfully communicated with clients in the past.
Showcase Analytical Abilities: Mention any experience you have with analysing sales data or market trends. Highlight how you've used this information to drive sales or improve client experiences, as analytical skills are essential for driving commercial performance in this role.
How to prepare for a job interview at LVMH Group
✨Show Your Passion for the Brand
Louis Vuitton values candidates who are genuinely passionate about their brand. Make sure to express your enthusiasm for the company and its products during the interview. Share personal experiences or stories that highlight your connection to the brand.
✨Demonstrate Your Product Knowledge
As an Expert Client Advisor, you need to showcase your in-depth knowledge of Men's Ready-To-Wear. Prepare by researching the latest trends, product lines, and key competitors. Be ready to discuss specific items and how they fit into the current market landscape.
✨Highlight Your Client Relationship Skills
Building trusting relationships with clients is crucial for this role. Prepare examples of how you've successfully developed client relationships in the past. Discuss your approach to clienteling and how you can enhance the customer experience at Louis Vuitton.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and sales skills. Think of situations where you've had to overcome challenges or meet sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
