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For Companies At a Glance
- Tasks: Be the ultimate Client Advisor, guiding customers and enhancing their experience with luxury products.
- Company: Join the iconic Louis Vuitton brand, known for innovation and excellence.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact by connecting with clients and showcasing your passion for luxury fashion.
- Qualifications: Strong communication skills and a flair for style; previous retail experience is a plus.
- Other info: Dynamic environment with a focus on personal development and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on a product category. ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.
Job responsibilities
Be an Exceptional Client Advisor & Technical Expert
- Achieve individual and team objectives and be accountable for the sales results of your category
- Lead by example by consistently remaining the Top Seller in your category
- You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
- Welcome every Client and enhance their experience, setting the example of the best Client experience
- Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
- Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client’s style and match with product recommendations
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Develop the highest Brand and product knowledge
Drive Commercial Performance of the Category In-Store
- In store, you will analyse and drive your product category forward, all the while being aware of individual and store targets and KPI’s each month
- Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
- Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations
- Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
- Master a deep knowledge of your product category and be able to deal with the most demanding Client situations
- Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
- Interact with the Visual Merchandiser to make sure your category is well displayed, with a focus on product and company priorities, key sellers, slow movers, etc.
Support & Train the Store Team on the Category
- Be a partner to the Learning Manager to develop selling skills and product knowledge in the store
- You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
- By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers.
- You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.
Client Development
- Develop and implement clienteling strategies and action plans for your category.
- Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
- Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
- Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions
- Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Expert Client Advisor | London employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert Client Advisor | London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Louis Vuitton's history, products, and values. This knowledge will not only impress during interviews but also help you connect with clients on a personal level.
✨Tip Number 2
Practice your client interaction skills. Role-play with friends or family to simulate real-life scenarios. The more comfortable you are in engaging with clients, the better you'll perform in the role!
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider tips and even lead to referrals, making your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the brand. Don’t miss out on this opportunity!
We think you need these skills to ace Expert Client Advisor | London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and the product category shine through. We want to see how much you care about delivering an exceptional client experience!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that align with the role. We love seeing how your background can contribute to our team goals!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and motivations are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at LVMH Group
✨Know Your Products Inside Out
As an Expert Client Advisor, you'll need to demonstrate a deep understanding of your product category. Before the interview, make sure you research the latest trends, key products, and any unique features that set your category apart. This knowledge will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Client-Centric Approach
During the interview, be prepared to discuss how you would enhance the client experience. Share specific examples from your past roles where you've gone above and beyond for clients. Highlight your ability to assess their needs and provide tailored recommendations, as this aligns perfectly with the role's focus on exceptional client service.
✨Demonstrate Team Spirit
The role requires strong collaboration with team members and management. Be ready to talk about how you've worked effectively in teams before. Discuss any experiences where you supported colleagues or contributed to team goals, as this will show that you're a team player who can help drive the store's success.
✨Prepare Questions That Show Your Interest
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's vision for the product category or how they measure success in client development. Thoughtful questions will demonstrate your genuine interest in the role and the brand, making you stand out as a candidate.
