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For Companies At a Glance
- Tasks: Sell luxury Guerlain products and provide top-notch customer service.
- Company: Join the prestigious Guerlain brand known for elegance and quality.
- Benefits: Competitive pay, training opportunities, and a chance to work in beauty.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be part of a luxury brand and make customers feel special every day.
- Qualifications: Strong communication skills and a passion for beauty and cosmetics.
The predicted salary is between 22000 - 28000 £ per year.
MAIN RESPONSIBILITIES
- SALES
- To pro-actively sell Guerlain products and provide a luxury standard of service to customers.
- To be aware of and achieve or exceed sales targets, as set by your line manager.
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
- To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product.
- To initiate contact with customers and welcome them both at the counter and through traffic stopping.
- To identify, understand and reformulate the client needs.
- To develop personal relationships with clients and to gain loyalty.
- To educate clients on Guerlain products and the brand.
- KPI: To achieve target for Mystery Shopping.
- To participate in merchandise management and ensure that it is in line with Corporate guidelines.
- To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels.
- To conduct all assigned operational and administrative tasks.
- To be a Guerlain brand ambassador and representative at all times.
- To adhere to all Company procedures and policies, as outlined in the employee handbook.
- To build relationships with store management and adhere to all store policies and procedures.
- To carry out any additional duties as directed by the management team.
POSITION WITHIN THE TEAM
- Reports to: Business / Account Manager
CONTACTS AND RELATIONSHIPS
- Internal: Counter team, Area Managers, Retail Managers, RMA’s.
PERSON SPECIFICATION
In order to be successful in this role, you will be:
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
- You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.
Guerlain Beauty Consultant in Edinburgh employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guerlain Beauty Consultant in Edinburgh
✨Tip Number 1
Get to know the brand inside out! Dive deep into Guerlain's products and values. This knowledge will help you connect with customers and show them why they should choose Guerlain.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to get comfortable with linking products and overcoming objections. The more confident you are, the easier it will be to engage customers.
✨Tip Number 3
Network like a pro! Attend beauty events or workshops to meet potential clients and other beauty enthusiasts. Building relationships is key to driving sales and creating loyal customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guerlain Beauty Consultant in Edinburgh
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty products shine through! Share any experiences you have with Guerlain or similar brands, and how they inspire you to provide top-notch service.
Highlight Your Sales Skills: Make sure to mention any previous sales experience you have, especially in luxury retail. We want to see how you've exceeded targets or built relationships with customers in the past!
Personalise Your Application: Tailor your application to reflect the specific responsibilities of the Guerlain Beauty Consultant role. Use keywords from the job description to show that you understand what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Guerlain.
How to prepare for a job interview at LVMH Group
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in Guerlain’s product range. Familiarise yourself with key ingredients, benefits, and how they cater to different customer needs. This knowledge will help you confidently answer questions and demonstrate your passion for the brand.
✨Show Off Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve exceeded targets. Think of specific examples where you’ve successfully upsold or linked products. This will showcase your results-oriented mindset and ability to drive sales, which is crucial for this role.
✨Practice Your Customer Engagement Techniques
Since building relationships with clients is key, practice how you would initiate contact and engage customers. Role-play scenarios where you welcome a customer and suggest personalised products. This will help you feel more comfortable during the actual interview.
✨Dress to Impress
As a potential Guerlain Beauty Consultant, your appearance matters. Dress immaculately and embody the elegance associated with the brand. This not only shows that you understand the luxury market but also demonstrates your commitment to representing Guerlain’s image.