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For Companies At a Glance
- Tasks: Deliver exceptional skincare treatments and create unforgettable client experiences.
- Company: Join the iconic House of Dior, a symbol of luxury and beauty.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on inclusivity and personal development.
- Why this job: Be a part of a dream team that shapes the future of beauty.
- Qualifications: Experience in luxury skincare and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
- Craft together with joy
- Lead with audacity
- Cultivate Triumphant inclusivity
- Commit and act to re-enchant the world
Your Impact: Within the Retail team, the Beauty Consultant – Skincare Therapist acts as a Dior Ambassador and promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times. This role is crucial for achieving defined sales targets while promoting the brand image and providing an unforgettable client experience with the highest standard of service via conducting Dior Prestige La Suite paid facial treatments. The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer’s staff or free-lancers.
Job responsibilities
- SELLING DIOR
- Conduct in store and/or remote selling activities, acting as a personal shopper
- Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
- Initiate contact with customers and welcome them both on counter and through traffic-stopping
- Identify and understand customers’ needs
- Propose and demonstrate personalized product offers.
- Offer the right service and conduct it perfectly.
- Propose complementary products within category and cross category.
- Offer a global beauty approach.
- Develop durable relationships with existing clients in store and remotely
- Engage new clients to the brand, through genuine human interaction
- Register clients’ data in the dedicated system and ensure reachability.
- Perform all CRM and clienteling activities
- Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions
- Ensure that cabins are always in line with hygiene and quality standards
- Know and apply merchandising guidelines
- Regularly monitor stock levels to ensure appropriate levels, particularly on skincare products (classic or professional lines).
- Reports insufficient stock
- Monitor shelves inventory and display new products when needed (only if applicable)
- Operate cash registers and close daily revenues (only if applicable)
- Carry out all assigned operational and administrative tasks
- Maintain good relationships with retailers
- Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines
- Deliver the ultimate permanent cabin services
- Provide personalized and expert skincare selling ceremony adapted to cabin (including the use of Dior skin diagnosis tools when available: the Skin Analyzer and/or the Dior Skin Scanner)
- Be the main «Les Solutions Professionnelles» ambassador
- Lead the cabin booking and ensure the client loyalty
- Be responsible for cabin maintenance
- Contribute or lead skincare events with the skincare trainer and/or the skincare experts (Beauty Classes, HPP…)
- Be fully trained on the complete Dior skincare services menu, following the international training curriculum
- Mentor and/or coach 3 axis BCs and Skincare Specialists and Experts on skincare selling skills (D.I.O.R., product knowledge, demonstration, gesture, Skin Analyzer, Dior Skin Scanner, Coaching and cabin services…)
- Contribute to PR activities when requested
Profile
Ideally, you would have a previous professional retail experience with skincare luxury business experience, preferably with at least 4-8 years’ previous professional treatment experience.
Soft skills that align with our values:
- Critical Thinking
- Teamwork & Collaboration
- Communication & Interpersonal skills
- Attention to detail
- Strategic Thinking
- Adaptability
Hard Skills:
- Strong selling skills and Customer-service skills
- Confirmed aptitude on skincare application on face and body, especially on high level skincare treatments (5 years’ experience, massage test mandatory)
- Good writing and communication skills, B2/C1 level in local language and English speaking mandatory in touristic and top doors
- Excellent knowledge in cosmetics, especially in skincare (skin functions, skin diagnosis, skincare consultation, skincare products, skincare cabin services)
- Excellent knowledge on the face and body anatomy
- Able and willing to coach and develop people in skincare diagnosis & consultation
- Basic (beauty & fragrance) application and product knowledge
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
Dior Skincare Therapist - Selfridges London employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dior Skincare Therapist - Selfridges London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Dior's history, values, and products. When you walk into that interview, you want to show them you're not just a fan but a true ambassador for the brand.
✨Tip Number 2
Practice your selling skills! Role-play with friends or family to nail down how you'd approach customers. Remember, it’s all about creating that unforgettable experience and meeting their needs.
✨Tip Number 3
Network like a pro! Connect with current Dior employees on LinkedIn or attend beauty events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Dior family. Don’t miss out on this opportunity!
We think you need these skills to ace Dior Skincare Therapist - Selfridges London
Some tips for your application 🫡
Show Your Passion for Dior: When writing your application, let your love for the Dior brand shine through! Share why you want to be part of the House of Dreams and how you embody our values. We want to see your enthusiasm for beauty and luxury!
Tailor Your Experience: Make sure to highlight your relevant experience in skincare and retail. We’re looking for someone who can connect with clients and provide that unforgettable experience, so share specific examples of how you've done this in the past.
Be Authentic: We value genuine human interaction, so don’t be afraid to let your personality come through in your writing. Be yourself and show us how you can engage with clients and create lasting relationships.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at LVMH Group
✨Know Your Dior
Before stepping into the interview, make sure you’re well-versed in Dior’s history, values, and product lines. Familiarise yourself with their skincare offerings and be ready to discuss how you can embody their vision of beauty and joy.
✨Showcase Your Selling Skills
Prepare to demonstrate your selling techniques during the interview. Think about how you would approach a customer, identify their needs, and propose tailored skincare solutions. Practising this will help you convey your strong selling skills effectively.
✨Emphasise Client Experience
Dior places a high value on client relationships. Be ready to share examples from your past experiences where you’ve gone above and beyond to create memorable client interactions. Highlight your ability to build rapport and trust with customers.
✨Dress the Part
As a potential Dior Skincare Therapist, your appearance matters. Dress elegantly and professionally for the interview, reflecting the luxury brand's image. This shows that you understand the importance of presentation in the beauty industry.