Dior Ambassador - Selfridges London

Within the Retail team, the Dior Ambassador is responsible for driving beauty sales by achieving sales targets, promoting the brand, and providing a personalized luxury service to customers. This role is crucial for maintaining Parfums Christian Dior’s image as a luxury brand and ensuring customer satisfaction and loyalty. The holder of this position will work closely with various functional partners, including the Counter Manager and other retail staff.

Job Responsibilities:

• Pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
• Be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients.
• Achieve or exceed sales targets, as set by your line manager.
• Pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
• Initiate contact with clients and welcome them both on counter and through traffic stopping.
• Develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients.
• Educate clients on Parfums Christian Dior products and the brand.
• Participate in merchandise management and ensure that it is in line with Corporate guidelines.
• Monitor stock levels, report any issues and ensure that there are sufficient levels.
• Adhere to all company procedures and policies, as outlined in the employee handbook.
• Update ipos tool with client data including all sales and client profile.
• Develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments).

The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile:

• Previous experience working in a luxury, consultative sales role is required.
• Experience in beauty and/or fragrance sales is advantageous.

Soft Skills (aligned with Parfums Christian Dior values):

• Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
• Lead with Audacity: Self-confident; able to approach and engage with customers at ease.
• Driven and results-orientated, seeking out ways to continually grow the business through events and counter activity.
• Craft Together with Joy: Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service.
• Excel for Ultimate Luxury: Immaculately groomed and presented, embodying the elegance that customers identify with Parfums Christian Dior.

Hard Skills:

• Strong selling skills.
• Proven sales track record in a luxury retail environment.
• Strong knowledge of beauty and skincare products (or ability to quickly acquire).
• Proficiency in using point-of-sale (POS) systems and customer relationship management (CRM) tools (e.g., ipos).
• Excellent product presentation and application.

Additional Information:

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. (If you require any reasonable adjustments within the application process, feel free to indicate it in your application).