At a Glance
- Tasks: Support the Regional Clienteling team by analysing client data and optimising retail strategies.
- Company: Join a leading luxury brand with a focus on innovation and client engagement.
- Benefits: Gain hands-on experience, develop analytical skills, and work in a dynamic environment.
- Other info: Collaborate with store teams and corporate leaders for excellent career growth.
- Why this job: Make a real impact in luxury retail while learning from industry experts.
- Qualifications: Pursuing or completed a degree in Business, Marketing, or Data Analytics.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a highly motivated, analytical, and retail-centric CRM Intern to support our Regional Clienteling team. In this role, you will bridge the gap between corporate strategy and retail execution, serving as a vital support system for our Stores while gaining a confident mastery of regional strategy. You will assist in tracking client data, monitoring campaign performance, and analyzing segment behaviours to drive client retention, recruitment, and engagement. This position offers a unique, hands-on opportunity to work closely with Store teams and cross-functional corporate leaders to optimize our client funnel, deliver tailored store assets, evaluate event performances, and support regional strategy execution.
Job responsibilities
- Advanced Reporting & Systems Management
- Systems Mastery: Utilize and maintain Power BI, Salesforce, and advanced Excel tools to extract, clean, and visualize complex CRM data.
- Performance Dashboards: Compile and distribute weekly/monthly dashboards that provide a macro view of regional trends down to micro-store metrics.
- Funnel Tracking: Monitor and report on Store and CA performance across key funnel metrics, specifically Local Sales, Appointments, and Outreaches.
- Corporate List Monitoring: Actively monitor corporate client lists to identify fresh opportunities for client engagement and track long-term segment evolution.
- Segment Performance Tracking: Monitor and report on KPIs across distinct client segments, including client volume, total sales, retention rates, purchase frequency, and average spend.
- Penetration Analytics: Evaluate the effectiveness of targeted client touchpoints and boutique activation channels (Outreaches, completed Appointments, Events, and Gifting campaigns).
- Targeted Client Lists: Extract, clean, and segment high-potential client lists tailored to specific store needs, product launches, or regional animations.
- Client Reattachment Initiatives: Analyze dormant or unassigned client databases to facilitate seamless client reassignments to active Client Advisors (CAs), ensuring no relationship opportunity is lost.
- Store-Level Action Plans: Partner with Store Managers and CAs to provide data-driven insights, helping them understand their local client base and build bespoke outreach strategies.
- Daily Boutique Partnership: Act as a reliable point of contact for stores regarding CRM tool troubleshooting, list requests, and clienteling best practices.
- Team Performance & Capability Mapping
- Performance Evolution: Consolidate data to review how various sales and client-facing teams are performing against core CRM KPIs.
- Team Mapping: Assist in mapping out team capabilities, regional coverage, and performance metrics to help optimize client allocation and store support.
Profile & Qualifications
- Education: Ideally currently pursuing or recently completed a degree in Business Administration, Marketing, Luxury Brand Management, Data Analytics, or a related field.
- Technical & Analytical Skills: Proficiency or strong foundational knowledge in Power BI and Salesforce. Advanced Excel skills (VLOOKUPs, Pivot Tables, data manipulation). Strong analytical agility—the ability to zoom out to identify macro regional trends while maintaining absolute precision on micro-store/CA metrics.
- Retail & Service Orientation: A strong desire to empower retail teams. You understand that data is most valuable when it directly helps Client Advisors succeed on the sales floor.
- Detail-Oriented: High level of precision when managing corporate client lists, event mappings, and performance reports.
- Communication Skills: Excellent written and verbal communication skills to collaborate effectively with both corporate stakeholders and boutique teams.
- Passion for Luxury: A strong understanding of, or keen interest in, the luxury retail landscape and VIP clienteling behaviours.
CRM Intern - UK, Ireland and South Africa employer: LVMH Group
As a CRM Intern at our dynamic company, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. With access to advanced tools like Power BI and Salesforce, you will gain invaluable hands-on experience while contributing to impactful client engagement strategies across the UK, Ireland, and South Africa. Our commitment to nurturing talent and fostering a passion for luxury retail makes us an exceptional employer for those seeking meaningful and rewarding career opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Intern - UK, Ireland and South Africa
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re not just another candidate; demonstrate your passion for luxury retail and how you can contribute to our team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in data analysis and CRM tools can help us optimise client engagement. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace CRM Intern - UK, Ireland and South Africa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM Intern role. Highlight any relevant coursework or projects, especially those involving data analysis or client engagement.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background makes you a great fit. Be sure to mention your interest in luxury retail and any experience you have with CRM tools.
Show Off Your Analytical Skills:Since this role is all about data, don’t shy away from showcasing your analytical abilities. Mention specific tools like Power BI or Excel that you’ve used, and any projects where you’ve turned data into actionable insights.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at LVMH Group
✨Know Your Tools
Familiarise yourself with Power BI, Salesforce, and advanced Excel before the interview. Being able to discuss how you've used these tools or similar ones in your studies or previous roles will show that you're ready to hit the ground running.
✨Understand the Retail Landscape
Do some research on the luxury retail market, especially in the UK, Ireland, and South Africa. Be prepared to discuss current trends and how they might impact client engagement strategies. This will demonstrate your passion for the industry and your analytical mindset.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions or improve processes in past projects or internships. Highlight your ability to zoom in on details while also seeing the bigger picture, as this is crucial for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since you'll be collaborating with both corporate teams and store staff, strong communication skills are essential. Consider doing mock interviews with friends to refine your delivery.
