At a Glance
- Tasks: Connect with clients and deliver exceptional experiences in a fast-paced luxury environment.
- Company: Join LOEWE, a passionate and ambitious luxury brand at Harrods.
- Benefits: Gain valuable experience in fashion, art, and culture while developing your career.
- Other info: Opportunity to grow your client portfolio and enhance your communication skills.
- Why this job: Be part of a dynamic team and make lasting connections with clients.
- Qualifications: Experience in customer service and a passion for fashion is essential.
The predicted salary is between 30000 - 40000 £ per year.
Being part of LOEWE gives you the opportunity to learn new things every day and work with people passionate about what they do, in a fast-moving and ambitious company. As a Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
Job responsibilities
- Achieve individual and store objectives.
- Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
- Engage with all clients and develop long lasting relationships.
- Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
- Master and transmit our brand history and heritage.
- Highlight our product categories through your product knowledge and storytelling.
- Develop and grow your client book, updating client information on the relevant company tools.
- Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
- Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
- Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.
Profile
What is important for the role:
- Proven experience in achieving individual goals and contributing to team results.
- Experience within a similar customer centric role.
- A deep interest in Fashion, Art, and Culture.
- Be naturally inclusive and open minded.
- Confident, service orientated, adaptable and empathetic in style and approach.
- Effective communication skills with the sensitivities to build and maintain a client portfolio.
- Results driven with a commercial mindset without compromising on the Team Player attitude.
- Fluent in English and an additional language is a bonus.
Client Advisor (Mandarin-Speaker) - Loewe - Harrods WRTW employer: LVMH Group
At LOEWE, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every day presents new learning opportunities. As a Client Advisor at our prestigious Harrods location, you will not only engage with a diverse clientele but also benefit from comprehensive training and development programmes that empower your career growth in the luxury fashion industry. Join us to be part of a passionate team dedicated to delivering exceptional client experiences while enjoying the unique advantages of working in one of London's most iconic retail environments.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor (Mandarin-Speaker) - Loewe - Harrods WRTW
✨Tip Number 1
Get to know the brand inside out! Dive into LOEWE’s history and product lines. When you can chat about their heritage and showcase your passion for fashion, it’ll really resonate with clients and show you’re the right fit.
✨Tip Number 2
Practice your communication skills! Whether it’s through role-playing with friends or chatting with family, being able to connect emotionally with clients is key. Show them you care and can provide that memorable experience they’re looking for.
✨Tip Number 3
Network like a pro! Attend fashion events or join online communities where you can meet people in the industry. Building relationships now can lead to opportunities later, so don’t be shy about putting yourself out there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Client Advisor (Mandarin-Speaker) - Loewe - Harrods WRTW
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fashion, art, and culture shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the brand and what it represents.
Tailor Your Experience:Make sure to highlight your previous customer-centric roles and how they relate to the Client Advisor position. We love seeing how your past experiences can contribute to our team goals and enhance client relationships.
Be Personable:Remember, this role is all about connecting with clients in an engaging way. Use your application to showcase your communication skills and how you’ve built lasting relationships in the past. We’re looking for that personable touch!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LVMH Group
✨Know Your Brand Inside Out
Before the interview, dive deep into LOEWE's history, values, and product lines. Being able to discuss the brand's heritage and how it connects with fashion, art, and culture will show your genuine interest and help you stand out.
✨Showcase Your Client Connection Skills
Prepare examples of how you've built lasting relationships with clients in previous roles. Think about specific instances where your personable approach led to a memorable client experience, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
Be ready to discuss how you’ve collaborated with colleagues to achieve team goals. Highlight any experiences where you contributed to a positive team environment, as being a team player is crucial for this role.
✨Practice Your Communication Style
Since effective communication is key, practice articulating your thoughts clearly and engagingly. Consider role-playing common interview questions, focusing on how you can connect emotionally with clients and convey your passion for the brand.
