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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage with clients to boost sales.
- Company: Join FENDI, a leading luxury fashion brand at Selfridges London.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on customer relationships and personal style.
- Why this job: Be part of a prestigious brand and connect with fashion enthusiasts daily.
- Qualifications: 2 years in retail fashion, especially ladies' ready-to-wear, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum of 2 years’ experience in the Retail Fashion industry.
- Experience in the Ladies' ready-to-wear (RTW) category is essential.
- Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Client Advisor Ladies RTW [FENDI SELFRIDGES London] employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Ladies RTW [FENDI SELFRIDGES London]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their unique selling points. This will help you engage confidently with customers and show that you're genuinely passionate about the products.
✨Tip Number 2
Practice your upselling and cross-selling techniques. Think of creative ways to suggest complementary items to customers. The more you can enhance their shopping experience, the more likely they are to return!
✨Tip Number 3
Network like a pro! Connect with other professionals in the retail fashion industry, attend events, and don’t hesitate to reach out on platforms like LinkedIn. Building relationships can open doors to opportunities we might not even know about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FENDI family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Client Advisor Ladies RTW [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for the fashion industry shine through! Share specific experiences that highlight your expertise in ladies' ready-to-wear and how you’ve created stunning outfits. We want to see your personality and passion come alive on the page!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in retail and client management, especially any achievements related to upselling or customer relationship management. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Professional Yet Approachable: While we want to see your unique style, remember to keep your application professional. Use clear language and a friendly tone to reflect the luxurious experience we provide at FENDI. Show us that you can balance professionalism with a warm, inviting approach!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands! Plus, you’ll find all the details you need about the role and our company culture there. Let’s make this happen together!
How to prepare for a job interview at LVMH Group
✨Know Your Fashion
Brush up on the latest trends in ladies' ready-to-wear fashion. Be prepared to discuss your favourite pieces and how they fit into FENDI's luxurious brand image. Show your passion for outfit creation and styling, as this will resonate well with the interviewers.
✨Master the Art of Upselling
Understand the principles of upselling and cross-selling, especially in the context of luxury retail. Think of examples from your past experience where you successfully increased sales through these techniques. This will demonstrate your ability to meet performance targets and KPIs.
✨Showcase Your Customer Relationship Skills
Prepare to discuss how you've built and maintained customer relationships in previous roles. Highlight any CRM tools you've used and how you've implemented campaigns or one-on-one appointments to enhance customer loyalty. This is crucial for a Client Advisor role.
✨Be Ready for Practical Scenarios
Expect situational questions that may involve stock management or store operations. Familiarise yourself with common retail systems and be ready to explain how you would handle inventory accuracy or visual merchandising according to company guidelines.