At a Glance
- Tasks: Engage clients and deliver unforgettable luxury experiences while achieving store objectives.
- Company: Join Loro Piana, a leader in luxury textiles and part of the LVMH group.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborative team culture with a focus on personal and professional development.
- Why this job: Be part of a prestigious brand and connect with clients through exceptional service.
- Qualifications: Experience in retail, strong communication skills, and a passion for luxury products.
The predicted salary is between 24300 - 29700 £ per year.
Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments.
Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector.
As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence
As a Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success.
- Job responsibilities
- Achieve individual and store objectives.
- Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience
- Cultivate meaningful, long-lasting client relationships through proactive engagement.
- Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
- Develop and grow your client book, maintaining accurate client profiles using company systems.
- Deeply understand and confidently share our brand history and heritage.
- Showcase our product categories through expert knowledge and compelling storytelling.
- Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
- Support with Visual Merchandising in accordance with Loro Piana guidelines.
- Maintain pristine product presentation and organization across both front and back-of-house areas.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.
- Profile
- Proven experience in a similar retail environment.
- Client-centric mindset with a passion for consistently exceeding expectations.
- Proven track record of achieving individual targets and contributing to collective team results.
- Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
- Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
- Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
- Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
- Deeply passionate and knowledgeable about our products and the luxury industry.
- Committed team player with a strong collaborative approach across key stakeholders.
- Fluent in English (spoken and written); proficiency in additional languages is a plus.
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s.
In 1924, Pietro Loro Piana founded Ing.
Loro Piana & C., the current company.
Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad.
In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm.
Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar.
The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality.
All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Client Advisor - Harrods MRTW employer: LVMH Group
At Glenmorangie, part of the LVMH family, we pride ourselves on being an exceptional employer that champions diversity, equity, and inclusion. Our supportive work culture fosters employee growth through flexible working arrangements, generous leave entitlements, and a commitment to mental and physical wellbeing, including discounted gym memberships. Join us in the Scottish Highlands, where your contributions are valued, and you can thrive in a dynamic environment dedicated to crafting excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Harrods MRTW
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Client Advisor - Harrods MRTW
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
