At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling for FENDI products.
- Company: Join the prestigious FENDI brand in London.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
- Why this job: Be part of a luxury fashion icon and build lasting customer relationships.
- Qualifications: 3 years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Client Advisor [FENDI London] employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor [FENDI London]
✨Tip Number 1
Get to know the brand inside out! Research FENDI's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your selling techniques! Role-play scenarios where you upsell or cross-sell products. The more comfortable you are with these skills, the more natural it will feel when you're engaging with customers.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Advisor [FENDI London]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary client experience.
Highlight Relevant Experience:Make sure to emphasise your retail fashion experience, especially in luxury sales. We’re looking for candidates who can demonstrate their strong selling skills and customer relationship management, so don’t hold back on those achievements!
Tailor Your Application:Customise your CV and cover letter to reflect the specific requirements of the Client Advisor role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into the picture.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at LVMH Group
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Selling Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to meet performance targets and KPIs.
✨Master the Art of Customer Relations
Think about how you can strengthen customer relationships. Be ready to share strategies you've used in the past to nurture loyalty and provide exceptional service, as this is key for a Client Advisor role.
✨Dress to Impress
Since you're applying for a luxury brand, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets the tone for a professional interaction.
