At a Glance
- Tasks: Provide exceptional service and build lasting relationships with clients in a luxury environment.
- Company: Join the prestigious Bvlgari team at Harrods, a leader in luxury jewellery and watches.
- Benefits: Gain valuable experience in luxury retail and develop your sales skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and make a real impact on client experiences.
- Qualifications: Experience in customer service and a passion for luxury brands.
The predicted salary is between 30000 - 40000 € per year.
Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Harrods Boutique specializing in jewelry and watches. Full time position – Reporting to Store Manager.
The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Job responsibilities:
- Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, care, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
- Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
- Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients' concerns.
- Serve as proactive liaison between clients and local/central service departments.
- Achieve and Exceed Sales Objectives and Targets.
- Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile:
- Client‑centric
- Client Relationship Development
- Negotiation
- Collaboration, being able to work in team
- Brand Sensitivity
- Cultural Curiosity and Sensitivity
- Organized and efficient
- Detail‑oriented with the ability to manage multiple tasks simultaneously
- Able to work in a fast‑paced and target‑oriented environment
- Tech Savvy, including familiarity with CRM
CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT) employer: LVMH Group
Bvlgari UK offers a vibrant and dynamic work environment at our prestigious Harrods Boutique, where you will be part of a luxury brand renowned for its exceptional craftsmanship and customer service. As a Client Advisor, you will benefit from comprehensive training, opportunities for personal growth, and the chance to build meaningful relationships with clients in an iconic retail setting. Join us to not only meet but exceed your sales targets while being part of a supportive team that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT)
✨Tip Number 1
Get to know the brand inside out! Bvlgari is all about luxury and elegance, so immerse yourself in their history and product range. This will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your people skills! As a Client Advisor, you'll be interacting with clients from all walks of life. Role-play different scenarios with friends or family to build your confidence in handling various client needs and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Bvlgari team at Harrods!
We think you need these skills to ace CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in Bvlgari and how you can embody the brand as a Client Advisor.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in client relations and sales. We love seeing how you've exceeded targets and built lasting relationships with clients in the past!
Be Professional Yet Personal:In your cover letter, strike a balance between professionalism and a personal touch. We appreciate candidates who can connect with clients on a personal level while maintaining the brand's high standards.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harrods.
How to prepare for a job interview at LVMH Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Bvlgari's history, values, and product lines. Being able to discuss their jewellery and watches with genuine enthusiasm will show that you’re not just a candidate, but a potential brand ambassador.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight how you’ve built relationships and resolved complaints diplomatically, as this aligns perfectly with the role of a Client Advisor.
✨Demonstrate Your Sales Savvy
Be ready to discuss your sales achievements and strategies. Think of specific targets you've met or exceeded in previous roles, and how you can bring that success to the Harrods Boutique.
✨Familiarise Yourself with CRM Systems
Since the role involves keeping client information up-to-date in a CRM system, brush up on your tech skills. If you have experience with any CRM tools, be sure to mention it, as it shows you’re prepared to hit the ground running.
