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For Companies At a Glance
- Tasks: Engage with customers, manage the shop floor, and support team development.
- Company: CELINE is a luxury French fashion house under the LVMH group, aiming for iconic status.
- Benefits: Enjoy a dynamic work environment, growth opportunities, and a chance to be part of a luxury brand.
- Why this job: Join a passionate team, learn from experts, and contribute to a prestigious brand's evolution.
- Qualifications: Minimum 2 years in sales or customer service, fluent in English and Arabic.
- Other info: Be part of a culture that values creativity, teamwork, and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Client Advisor (Arabic Speaker) – CELINE, Bicester
CELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO THE LVMH GROUP, WHICH AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.
TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, PASSIONATE AND AGILE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.
Job responsibilities
MAIN PURPOSE
AS CLIENT ADVISOR, AND PART OF RETAIL TEAM, YOU WILL PARTICIPATE IN THE DEVELOPMENT OF THE BRAND IN THE LOCAL MARKET.
YOU WILL HAVE THE OPPORTUNITY TO COORDINATE AND SUPPORT THE EFFECTIVE MANAGEMENT OF THE SHOP FLOOR AS WELL AS LEARN AND SELF-DEVELOP IN AN ENVIRONMENT SURROUNDED BY PROFESSIONALS WITH HIGH DETERMINATION AND COMPETENCE.
- OBJECTIVES AS WELL AS MOTIVATE AND COMMUNICATE KPIS.
- DRIVE UTILIZATION OF CLIENT BOOK AND IMPLEMENT CRM STRATEGIES FOR YOURSELF AND THE TEAM.
- SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE AS WELL AS TRAIN THE TEAMS ON NEW PRODUCTS AND MERCHANDISE.
- ENSURE STOCK LOSS IS MINIMIZED BY SUPPORTING MANAGEMENT CONDUCT WEEKLY ROTATIVE INVENTORIES AND MAINTAINING STOCK ROOM STANDARDS.
- GUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCE
- SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE AND SUGGEST IDEAS FOR THE BRAND TO CONTINUE DEVELOPING.
- BE A GREAT AMBASSADOR OF CELINE AND THE GROUP
- ENDORSE THE CELINE SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.
Profile
EXPERIENCE : A MINIMUN OF 2 YEARS IN SALES AND/OR CUSTOMER SERVICE ROLE IN FASHION OR LUXURY SECTOR OR EQUIVALENT
SKILLS & PERSONAL ATTRIBUTES
- HIGH PRODUCT AND FASHION SENSITIVITY AND KNOWLEDGE
- ABILITY TO UNDERSTAND AND GO BEYOND CUSTOMERS’ NEEDS TO PROVIDE THEM THE BEST CUSTOMER EXPERIENCE.
- TASTE FOR CHALLENGE AND A TEAM SPIRIT
- SENSE OF SERVICE, NATURAL CURIOSITY, OPENMINDED, OPTIMISM AND EMPATHY ARE ESSENTIAL TO YOUR SUCCESS AT CELINE.
LANGUAGES : FLUENT IN ENGLISH & ARABIC, A THIRD LANGUAGE IS AN ADVANTAGE
Additional information
N.B. THIS ROLE SPECIFICATION COMPLIMENTS ANY OTHER JOB DESCRIPTION THAT YOU MAY HAVE RECEIVED PREVIOUSLY. THIS DOCUMENT REFLECTS THE JOB CONTENT AT TIME OF WRITING AND WILL BE SUBJECT TO PERIODIC CHANGE IN THE LIGHT OF CHANGING OPERATIONAL AND ENVIRONMENTAL REQUIREMENTS. SUCH CHANGES WILL BE COMMUNICATED TO THE JOB HOLDER AND ADDED TO THIS DOCUMENT ACCORDINGLY. THE ITEMS HERE STATED ARE NEITHER EXHAUSTIVE NOR EXCLUSIVE.
ALL YOUR TASKS ARE NOT LIMITED AND/OR RESTRICTED TO THIS DOCUMENT. YOU MUST COMPLY WITH ANY REASONABLE REQUESTS FROM YOUR MANAGER TO PERFORM ANY OTHER DUTIES TO FULFIL THE REQUIREMENTS OF YOUR ROLE.
Celine is a luxury French fashion House founded in 1945 by Céline Vipiana.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Client Advisor (Arabic Speaker) - CELINE, Bicester employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor (Arabic Speaker) - CELINE, Bicester
✨Tip Number 1
Familiarise yourself with CELINE's brand history and product lines. Understanding the story behind their luxury items will help you connect with customers and convey the brand's values effectively.
✨Tip Number 2
Brush up on your customer service skills, particularly in a luxury retail context. Being able to demonstrate your ability to provide an exceptional customer experience will set you apart from other candidates.
✨Tip Number 3
Network within the fashion and luxury sectors. Attend events or join online communities where you can meet professionals who might provide insights or referrals for the role at CELINE.
✨Tip Number 4
Showcase your language skills, especially your fluency in Arabic and English. Being bilingual is a significant asset in this role, so be prepared to discuss how you can leverage this to enhance customer interactions.
We think you need these skills to ace Client Advisor (Arabic Speaker) - CELINE, Bicester
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with CELINE's history, values, and product offerings. This knowledge will help you convey your passion for the brand in your application.
Highlight Relevant Experience: Emphasise your previous experience in sales or customer service, particularly within the fashion or luxury sector. Use specific examples to demonstrate how you've excelled in similar roles.
Showcase Language Skills: Since fluency in Arabic and English is essential, make sure to highlight your language skills prominently in your CV and cover letter. If you speak a third language, mention that too!
Express Your Passion: In your cover letter, express your enthusiasm for working in a luxury retail environment. Share why you are drawn to CELINE and how you can contribute to their vision of becoming an iconic luxury brand.
How to prepare for a job interview at LVMH Group
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry and CELINE specifically. Share any personal experiences or stories that highlight your love for luxury brands and how you stay updated on fashion trends.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this is crucial for a Client Advisor role.
✨Emphasise Language Skills
Since fluency in Arabic and English is essential, be ready to showcase your language skills during the interview. You might even want to practice answering common interview questions in both languages to demonstrate your proficiency.
✨Research CELINE and LVMH
Familiarise yourself with CELINE's history, values, and recent collections. Understanding the brand's position within the LVMH group will show your commitment and help you answer questions more effectively.