At a Glance
- Tasks: Be a brand ambassador, delivering world-class service and building loyal client relationships.
- Company: Join RIMOWA, a luxury brand known for its stylish travel solutions.
- Benefits: Gain valuable retail experience in a dynamic environment with a focus on personal growth.
- Other info: Opportunity to work in a vibrant team and develop your career in luxury retail.
- Why this job: Combine your passion for travel and retail while making a real impact on customer experiences.
- Qualifications: Must be passionate about service, sales, and have excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Acting as a Brand Ambassador, this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring housekeeping standards, personal grooming is exemplary, and stock is handled correctly.
Job Responsibilities
- Brand Ambassador
- Excite and instil passion and pride for the brand
- Embody the brand image for customers and the store team and have an understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times.
- General Store VM/ Client Management
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
- Enhance customer service standards in store to ensure world class service is delivered at all times.
- Sales/ Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
- Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow‑up with the client
- Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
- Support control and management of stock in line with management directions
- Keep up to date of market trends in the retail industry
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
- Ensure all Company policies and procedures are adhered to.
Profile
- We would like to speak to professionals who are passionate about service, lifestyle and travel destinations
- Passion for retail and sales
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
- Pro‑active and positive attitude
- Excellent personal presentation – a Rimowa Brand Ambassador
- Understanding of Retail KPIs
- A fluent level in English is essential and additional languages are an advantage.
Personal Qualities
- Good team player and ability to work on own with high levels of motivation
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
- Excellent personal presentation
- A passion for customer service and sales floor focused
- Excellent at working and delivering against deadlines and the ability to work under pressure
- Proactive and positive in approach
- Able to communicate effectively with all internal and external customers
- Excellent communication skills both written and oral.
Client Advisor (6-months FTC) - RIMOWA - New Bond Street employer: LVMH Group
RIMOWA is an exceptional employer that fosters a vibrant work culture centred around passion for service and luxury retail. Located on the prestigious New Bond Street, employees benefit from a dynamic environment that encourages personal growth and development through ongoing training and a commitment to excellence. As a Brand Ambassador, you will not only represent a renowned brand but also enjoy the unique advantage of working in a high-profile location that attracts a diverse clientele, enhancing your professional experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor (6-months FTC) - RIMOWA - New Bond Street
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Client Advisor (6-months FTC) - RIMOWA - New Bond Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to LVMH Group:Don’t forget to personalise your application for LVMH Group! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that LVMH Group offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at LVMH Group and contribute positively during your temporary stint.
