At a Glance
- Tasks: Deliver exceptional service and build lasting connections with clients at Tiffany & Co.
- Company: Join the iconic Tiffany & Co. team in Covent Garden.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a dynamic team.
- Why this job: Be part of a luxury brand that values creativity and inclusivity.
- Qualifications: Experience in retail or luxury, strong communication skills, and a passion for client relationships.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. As Tiffany Client Advisors, we are dedicated to welcoming all in the Tiffany world. We achieve our individual and store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.
Thoughtful
- Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
- Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
- Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services.
- Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.).
- Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
Curious
- Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
- Connect with clients and team members by asking strategic questions and establishing lasting relationships.
- Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services).
- Display professionalism and exercise agility, adapting behaviour and implementing feedback appropriately.
- Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
- Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
Your Profile
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving sales results and cultivating relationships with a diverse client base.
- Experienced sales and clienteling professional in an omnichannel luxury environment.
- Experienced in deploying sales strategies and clienteling initiatives.
- Passion for luxury retail.
- Collaborative team player with strong interpersonal and communication skills.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Must have authorization to work in the United Kingdom.
Preferred Qualifications
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
- Proficiency in multiple languages.
Diversity, Equity, Inclusion
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
Benefits
Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.
Client Advisor - Covent Garden (6 month FTC) in City of Westminster employer: LVMH Group
At Tiffany & Co., we pride ourselves on being an exceptional employer, fostering a culture of inclusivity and support in the heart of Covent Garden. Our Client Advisors enjoy comprehensive benefits, opportunities for personal and professional growth, and the chance to create memorable experiences for our clients while working in a luxurious environment that celebrates craftsmanship and innovation. Join us to be part of a team that values your contributions and encourages you to shine in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Covent Garden (6 month FTC) in City of Westminster
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Client Advisor - Covent Garden (6 month FTC) in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to LVMH Group:Don’t forget to personalise your application for LVMH Group! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that LVMH Group offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at LVMH Group and contribute positively during your temporary stint.
