Team Leader - Loewe - New Bond Street London in City of London

Team Leader – Loewe – New Bond Street London

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in afast moving and ambitious company.

As Team Leader, you will support Store Management in ensuring service standards are achieved throughout the store. You will actively sell to achieve your individual goals but in addition, support floor management and leading the team in day-to-day activities. You will be a role model to the team, supporting them to achieve their individual goals and supporting the Management team in operational duties.

Job responsibilities

Your role will be:

• Assist the Management with day-to-day management of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Profile

What is important for the role:

• Experience within a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience working with and leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication skills with the sensitivities to build and maintain a client book.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Flexible, adaptable, and collaborative approach to work.
• Fluent in English and additional language is a bonus.

Additional information

About Us

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Loewe has been reinventing leather craftmanship for almost 200 years, with a history rooted in Madrid since 1846. The brand emphasizes energy, creativity, and a thoroughly modern approach blended with traditional techniques. Craft at Loewe is connected to art and culture, with ongoing collaboration across fine arts, film, dance, and related creative fields. Today, Loewe’s master artisans combine traditional craftsmanship with new technologies to produce iconic products that balance instant appeal with enduring style. Loewe aims to be radical and ever-evolving, sustaining its identity for the future.

Since 2013, Jonathan Anderson, Loewe’s Creative Director, has been leading a major rejuvenation of the House. The brand identity and craft focus have driven Loewe’s growth, with continued emphasis on luxury crafted through an intersection of fashion, craft and culture.

At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever-evolving. Craft and luxury are linked to make each feel accessible and tangible. By showing how collections are made and highlighting artisanal processes, Loewe emphasizes value and merit, while broadening its cultural impact through arts, film, dance, and other disciplines. This approach supports Loewe’s ongoing evolution and influence.

Crafting Dreams Starts With Yours. At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.