At a Glance
- Tasks: Manage and develop VIP clients, ensuring exceptional service and loyalty.
- Company: Join the iconic Christian Dior Couture family in a luxurious environment.
- Benefits: Competitive salary, employee discounts, and opportunities for growth in luxury fashion.
- Other info: Full-time role with a dynamic team in a beautiful London boutique.
- Why this job: Be part of a prestigious brand and create unforgettable experiences for clients.
- Qualifications: Experience in client development within luxury fashion and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. We are currently seeking a Client Development Management Coordinator to join the team of one of our beautiful stores in London. The successful candidate will be responsible for managing and developing VIP clients within the location.
Job responsibilities:
- Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential within your boutique.
- Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers.
- Develop a portfolio of clients at VVIC and Elite level.
- Fully manage all strategic, operational and creative planning of VIP events alongside the Events team.
- Follow up Client Indicators within Product Categories and leverage the Events or Animations planned.
- Support the Events team from the creation to execution of client events.
- Ensure CDM (customer database) capture rate remains consistently above 90%.
- Provide feedback to the Head Office CDM team for continuous improvement of data.
- Analyze the clientele structure of the store and how well the client mindset cascades through the team.
- Monitor results and profitability of all actions implemented.
- Work on improving client segmentation, profiling and targeting for any action in order to improve ROI.
Profile:
- Previous CDM experience within luxury fashion.
- Excellent communication and relationship building skills.
- A passion for Christian Dior and our collections.
- Strong knowledge of fashion and trends.
- Fluency in a second language (preferred).
Additional information:
Must be available full time (40 hours per week, Monday-Sunday).
CDM Coordinator - Boutique, London employer: LVMH Group
At Christian Dior Couture, we pride ourselves on being more than just a luxury brand; we are a family that values passion and enthusiasm in our employees. Working as a CDM Coordinator in our stunning London boutique offers you the opportunity to engage with VIP clients, develop your skills in a dynamic environment, and be part of a culture that celebrates creativity and excellence. With a focus on employee growth and a commitment to maintaining high standards, we provide a unique platform for you to thrive in the world of luxury fashion.
StudySmarter Expert Advice🤫
We think this is how you could land CDM Coordinator - Boutique, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Christian Dior through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show your passion for the brand! When you get the chance to meet with someone from the team, share your love for Dior and its heritage. Let them know why you want to be part of the family – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by knowing your stuff! Research recent events, collections, and client engagement strategies at Dior. This will help you speak confidently about how you can contribute to their VIP client management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dior team!
We think you need these skills to ace CDM Coordinator - Boutique, London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Christian Dior shine through. We want to see your love for luxury fashion and how it aligns with our brand's heritage.
Tailor Your CV:Make sure your CV highlights your previous CDM experience and any relevant skills. We’re looking for someone who can manage VIP clients effectively, so showcase your relationship-building abilities!
Be Specific:In your cover letter, mention specific examples of how you've increased client loyalty or managed successful events in the past. We love seeing concrete achievements that demonstrate your capabilities.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at LVMH Group
✨Know Your Dior
Before the interview, dive deep into Christian Dior's history and values. Familiarise yourself with their latest collections and campaigns. Showing genuine passion for the brand will set you apart and demonstrate your enthusiasm for being part of the Dior family.
✨Client-Centric Mindset
Prepare to discuss your previous experience with VIP clients in luxury fashion. Think of specific examples where you've successfully built relationships or increased client loyalty. This will showcase your ability to manage and develop VIP clients effectively.
✨Event Planning Savvy
Since the role involves managing VIP events, be ready to talk about any relevant experience you have in event planning. Highlight your organisational skills and creativity, and consider sharing a memorable event you’ve executed that aligns with the luxury market.
✨Data-Driven Approach
Understanding client data is crucial for this role. Brush up on how to analyse client indicators and segmentation strategies. Be prepared to discuss how you would ensure a high CDM capture rate and improve ROI through targeted actions.
