At a Glance
- Tasks: Lead a luxury store, inspire your team, and create unforgettable customer experiences.
- Company: Join the iconic Marc Jacobs brand in a vibrant outlet setting.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on creativity and client relationships.
- Why this job: Be a brand ambassador and shape the future of luxury retail.
- Qualifications: Retail management experience in luxury, excellent communication skills, and a passion for fashion.
The predicted salary is between 40000 - 50000 £ per year.
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to join the Retail team based in Bicester Village Outlet. As the Store Manager, you will be an ambassador of the brand, running the Bicester Village store and ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encourage your team to build meaningful and sustainable relationships with their clients. You will be accountable for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guaranteeing compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential.
Job responsibilities
- Team Leadership & Engagement
- Provide continuous coaching support to your team, identify their training needs, and craft tailored development plans.
- Identify, recruit and develop talents and work with HR to secure succession plans.
- Organise your team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Set ambitious yet attainable store targets; monitor performance diligently to ensure these are met.
- Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
- Take part in the recruitment, training, evaluation, motivation and development of the staff.
- Network with Marc Jacobs and LVMH colleagues to share best practices.
- Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours.
- Business & Client Development
- Behave as a Marc Jacobs Ambassador, sustain and promote the culture of the brand internally and externally.
- Lead and develop the store success through informed business strategies that engage all relevant stakeholders.
- Champion and develop a customer centric and service mindset in store.
- Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
- Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories.
- Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations.
- Attract and recruit new clients from personal network and external partners.
- Be aware of the competitive landscape and market trends.
- Operations
- Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
- Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L.
- Take accountability alongside Store Support for the health and safety management of the store.
- Supervise loss asset protection and risk management.
- Control stock loss within the boutique budget and implement stock audits effectively.
- Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.
Profile Experience:
- Extensive management retail experience in the luxury goods sector;
- Experience in managing VIP client events;
- Excellent communication and relationship building skills;
- Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity;
- A passion for Marc Jacobs and our collections;
- Strong knowledge of fashion and trends;
- Keen interest in culture and art;
- Fluency in English and Italian (essential).
Store Manager - Marc Jacobs - Bicester employer: LVMH Group
Marc Jacobs International offers an exceptional work environment for the Store Manager role at Bicester Village Outlet, where creativity and leadership are celebrated. Employees benefit from a culture that prioritises personal development, with tailored training plans and opportunities for career progression within the luxury retail sector. The company fosters a collaborative atmosphere, encouraging team engagement and client relationships, making it an ideal place for those seeking a meaningful and rewarding career in fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Marc Jacobs - Bicester
✨Tip Number 1
Get to know the brand inside out! Dive deep into Marc Jacobs' collections, values, and culture. This way, when you walk into that interview, you can show off your passion and understanding of what makes the brand tick.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare to showcase your leadership skills! Think of examples where you've motivated a team or improved sales. Be ready to discuss how you can translate those experiences into success at the Bicester store.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Store Manager - Marc Jacobs - Bicester
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Marc Jacobs shine through! Share why you’re excited about the brand and how you can embody its values as a Store Manager. We want to see that you’re not just looking for a job, but that you genuinely care about the brand and its culture.
Highlight Your Leadership Skills:As a Store Manager, you’ll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you’ve motivated teams in the past, developed talent, and created a positive work environment. We’re looking for inspiring leaders who can drive performance!
Demonstrate Your Client-Centric Mindset:Clienteling is key in this role, so emphasise your experience in building relationships with clients. Share examples of how you’ve gone above and beyond to provide exceptional service and foster loyalty. We want to know how you can create memorable experiences for our customers!
Keep It Professional Yet Personal:While we want to see your personality, remember to keep your application professional. Use clear language, avoid jargon, and ensure your application is well-structured. Don’t forget to apply through our website – it’s the best way to get your application noticed by us!
How to prepare for a job interview at LVMH Group
✨Know the Brand Inside Out
Before your interview, dive deep into Marc Jacobs' history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's ethos.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching methods and how you've developed talent. This is crucial for a Store Manager role, so be ready to discuss your approach to motivating and engaging your team.
✨Client-Centric Mindset
Think about how you can enhance customer experience and build loyalty. Be prepared to share strategies you've used in previous roles to create meaningful relationships with clients, especially VIPs. This will demonstrate your alignment with the brand's focus on clienteling.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've met or exceeded sales targets in the past and how you plan to do the same at Marc Jacobs. Showing your business acumen will set you apart.
