At a Glance
- Tasks: Deliver a luxurious shopping experience and engage in upselling and customer relationship management.
- Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional service.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Work in a vibrant environment with a focus on personal growth and development.
- Why this job: Be part of a dynamic team and help create unforgettable experiences for clients.
- Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury.
The predicted salary is between 30000 - 40000 € per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior or Client Advisor [FENDI Bicester village Outlet] employer: LVMH Group
FENDI Bicester Village Outlet is an exceptional employer that offers a vibrant and luxurious work environment, perfect for those passionate about fashion and customer service. With a strong emphasis on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying the benefits of working in a prestigious brand. Our collaborative culture fosters creativity and innovation, making it an ideal place for individuals looking to make a meaningful impact in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior or Client Advisor [FENDI Bicester village Outlet]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their unique selling points. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice your sales pitch! Since upselling and cross-selling are key parts of the job, prepare examples of how you've successfully done this in the past. Role-play with a friend to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the FENDI family.
We think you need these skills to ace Senior or Client Advisor [FENDI Bicester village Outlet]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary customer experience.
Highlight Your Sales Skills:Make sure to emphasise your sales achievements and any experience with upselling or cross-selling. We’re looking for someone who can not only meet but exceed performance targets, so share those numbers if you’ve got them!
Personal Touch Matters:In your application, mention how you build relationships with clients. We value a personal touch, so share examples of how you've nurtured customer loyalty in your previous roles. This will show us you understand the importance of client management.
Keep It Professional Yet Friendly:While we want to see your personality, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at LVMH Group
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and product lines. Being able to discuss specific collections or recent launches will show your genuine interest and help you connect with the brand.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores.
✨Demonstrate Customer-Centricity
Think of scenarios where you've gone above and beyond for a customer. Be ready to share these stories, as they’ll illustrate your ability to provide that luxurious experience FENDI is known for.
✨Dress the Part
As a candidate for a luxury brand, your appearance matters. Dress in a way that reflects FENDI’s style and sophistication, showing that you understand the brand's image and can represent it well.
