At a Glance
- Tasks: Deliver a luxurious experience while engaging in upselling and client management.
- Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional quality.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on personal growth and development.
- Why this job: Be a FENDI Ambassador and make a real impact on customer experiences.
- Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior Client Advisor [FENDI Bicester village Outlet] employer: LVMH Group
FENDI offers an exceptional work environment at the Bicester Village Outlet, where employees are empowered to deliver a luxurious experience to clients. With a strong focus on employee growth and development, FENDI provides comprehensive training and opportunities for career advancement within the prestigious luxury fashion industry. The vibrant team culture fosters collaboration and creativity, making it an ideal place for those passionate about fashion and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor [FENDI Bicester village Outlet]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their unique selling points. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience in luxury retail and your passion for fashion. This will come in handy during interviews or networking events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FENDI team!
We think you need these skills to ace Senior Client Advisor [FENDI Bicester village Outlet]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary client experience.
Highlight Relevant Experience:Make sure to emphasise your retail fashion experience, especially in luxury sales. We’re looking for someone who can demonstrate their strong selling skills and customer relationship management, so don’t hold back on those achievements!
Be Professional Yet Personal:While we appreciate a polished application, don’t forget to inject a bit of your personality into it. Show us how you can connect with clients on a personal level while maintaining professionalism—this is key for a role like this!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in today’s retail environment!
How to prepare for a job interview at LVMH Group
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products and their unique features will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your capability in driving sales.
✨Master the Art of Customer Relationships
Think of ways you've built strong relationships with clients in the past. Be ready to share stories that illustrate your ability to nurture loyalty and provide exceptional service, as this is key to being a successful FENDI Ambassador.
✨Dress to Impress
As you're applying for a luxury brand, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets the tone for a professional and polished interview.
