At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling across all product categories.
- Company: Join FENDI, a prestigious brand known for its luxury and style.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Embrace a vibrant work environment with a focus on personal growth.
- Why this job: Be part of a dynamic team that shapes the luxury shopping experience.
- Qualifications: 3 years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Luxury Client Experience Ambassador in Bicester employer: LVMH Group
FENDI is an exceptional employer that prioritises the growth and development of its employees while fostering a vibrant and luxurious work culture. As a Luxury Client Experience Ambassador, you will benefit from comprehensive training, competitive compensation, and the opportunity to engage with a prestigious brand in a dynamic retail environment. Our commitment to employee satisfaction and customer excellence ensures that you will thrive in your role, building lasting relationships with clients and contributing to the legacy of luxury fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Client Experience Ambassador in Bicester
✨Tip Number 1
Get to know the brand inside out! Research FENDI's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your selling techniques! Role-play scenarios where you upsell or cross-sell products. The more comfortable you are with these skills, the more natural it will feel when you're engaging with clients.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Luxury Client Experience Ambassador in Bicester
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with our brand values and how you can contribute to creating that extraordinary client experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Luxury Client Experience Ambassador role. Highlight relevant experiences, especially in retail and customer service, and don’t forget to mention any CRM tools you’ve used – we love a tech-savvy candidate!
Be Professional Yet Approachable:While we appreciate a polished application, don’t be afraid to let your personality come through. We’re looking for someone who can connect with clients on a personal level, so show us your friendly side while maintaining professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at LVMH Group
✨Know Your Luxury Brands
Before the interview, brush up on FENDI's history, values, and latest collections. Being able to discuss specific products and their unique features will show your passion for the brand and help you connect with the interviewer.
✨Showcase Your Selling Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to meet sales targets and enhance customer experiences.
✨Demonstrate Customer Relationship Management
Familiarise yourself with CRM tools and be ready to discuss how you've used them to build and maintain client relationships. Share specific instances where your approach led to increased customer loyalty or satisfaction.
✨Dress the Part
As a Luxury Client Experience Ambassador, your appearance matters. Dress in a way that reflects the luxury brand image, showcasing your understanding of fashion and professionalism. This will not only boost your confidence but also make a great first impression.
