At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join a prestigious luxury brand known for quality and excellence.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Be part of a dynamic team and enhance customer experiences with luxury products.
- Qualifications: Experience in luxury retail and a passion for high-end fashion.
The predicted salary is between 20000 - 25000 £ per year.
The Client Advisor is a professional figure in the sales of luxury goods and puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/she cooperates with the team in order to reach the qualitative and quantitative goals set in his/her department and in the store. The client advisor represents the Company with clients.
Job responsibilities
- The Client Advisor operates in the store, with the aim of achieving the highest customer satisfaction.
- He/she cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level.
- Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”).
- Provides and maintains a high level of customer service.
- Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation.
- Takes part in the store and department meeting.
- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
- Constantly maintains a tidy working place according to the Company guidelines.
Client Management and CRM
- Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image.
- Manages claims with the supervisor support.
- Turns every touch point with customers into positive situations, always promoting Brand image.
- Communicates to the Management the collected information regarding clients.
- Executes the follow up of clients’ requests.
Product
- Participates to all the product presentations (of all the product categories) done in the store.
- Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store.
- Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store.
Visual
- Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance.
- Displays the products according to the established procedures.
Stock
- Is always updated on the store stock in order to optimize sales.
- Participates to end of the year, sector and rotation inventory for each product category.
Thefts and losses
- Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving.
- Swiftly points out to his supervisor if something is missing.
Profile
- Relevant work experience as Client Advisor in a luxury boutique.
- Aligned with the Brand identity and detail oriented.
- Passion and high motivation for Loro Piana products and Brand.
- Excellent interpersonal, teamworking and problem solving skills.
- Good stress management, flexibility and adaptability.
- Fluent English, both spoken and written; other languages are a plus.
Client Advisor - Bicester employer: LVMH Group
At Loro Piana, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and individual contributions. Our Client Advisors in Bicester enjoy comprehensive training and development opportunities, ensuring personal growth while working with luxury products in a prestigious environment. With a commitment to excellence and customer satisfaction, we foster a supportive atmosphere where every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Bicester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Client Advisor - Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
