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For Companies At a Glance
- Tasks: Engage customers with personalised beauty consultations and ensure exceptional service.
- Company: Join Guerlain, a luxury brand with 190 years of heritage in beauty innovation.
- Benefits: Enjoy competitive pay, brand discounts, and unique training opportunities.
- Why this job: Be part of a creative team that values diversity and sustainability in luxury.
- Qualifications: Strong customer service skills and a passion for sales in a luxury environment.
- Other info: Work part-time at John Lewis, Bluewater, with a focus on teamwork and personal growth.
Part Time: 3 days a week cover 22.5hr contract
Location: John Lewis, Bluewater
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain\’s values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Job responsibilities
Job Responsibilities
You put the relationship and the customer experience at the heart of all your actions and you commit to:
– Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the \”Guerlain promise\”.
– Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
– Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow\’s needs, inserting, clientelling, phoning, animations.
– Be part of the results of your store\’s customer satisfaction questionnaire and propose action plans.
– Apply the unique Guerlain selling method.
– Ensure the achievement and follow-up of the objectives set both individually and collectively.
To be a committed and responsible actor within your team and our Maison:
– Foster and develop team spirit.
– Participate, animate and share during briefings.
– Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
– Respect the grooming (uniform, make-up, hairdressing, manicure).
Profile
Profile
– You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
– Result orientation
– Sense of service in a luxury environment
– Ability to listen and advise
– knowledge of a business management application
– Dynamic and empathetic
– Exemplary (application of procedures, attitude, presentation, elocution)
– Team spirit
– Respect of confidentiality
Additional information
Welcome to a world of exploration!
For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of \”why not\”. Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts
It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Beauty Consultant - Bluewater employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Consultant - Bluewater
✨Tip Number 1
Familiarise yourself with Guerlain's brand values and history. Understanding the essence of the brand will help you embody its values during your interactions with customers, making you a more effective ambassador.
✨Tip Number 2
Practice your customer service skills in a luxury context. Role-play scenarios where you provide personalised consultations on skincare, make-up, or perfumes to build confidence in delivering an exceptional customer experience.
✨Tip Number 3
Network with current or former employees of Guerlain or similar luxury brands. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you would develop a regular clientele. Think about strategies you could implement to engage customers and create lasting relationships, as this is key to success in this role.
We think you need these skills to ace Beauty Consultant - Bluewater
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Beauty Consultant at Guerlain. Highlight your customer service skills and experience in your application to show that you embody their values.
Tailor Your CV: Customise your CV to reflect your relevant experience in sales and customer service, particularly in a luxury environment. Use specific examples that demonstrate your ability to create unique customer experiences and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and luxury products. Mention how your skills align with the job requirements and express your enthusiasm for contributing to the Guerlain brand.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your tone is professional yet personable, reflecting the luxury nature of the brand.
How to prepare for a job interview at LVMH Group
✨Showcase Your Customer Service Skills
As a Beauty Consultant, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional customer service in the past, focusing on building relationships and creating memorable experiences.
✨Understand Guerlain's Values
Familiarise yourself with Guerlain's heritage and values. Be ready to discuss how you can embody these values in your role, particularly in terms of luxury service and customer experience.
✨Demonstrate Product Knowledge
Brush up on your knowledge of Guerlain's products, including skincare, make-up, and fragrances. Be prepared to discuss how you would recommend products based on customer needs and preferences.
✨Emphasise Team Spirit
Highlight your ability to work well within a team. Share examples of how you've contributed to team success in previous roles, as collaboration is key in a retail environment like this one.