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For Companies At a Glance
- Tasks: Be the face of Guerlain, delivering exceptional customer experiences and driving sales.
- Company: Join a prestigious brand with a rich heritage in beauty and luxury.
- Benefits: Competitive salary, training programmes, brand discounts, and recognition incentives.
- Other info: Diverse team culture with opportunities for personal and professional growth.
- Why this job: Embrace creativity and make a real impact in the world of beauty.
- Qualifications: Passion for customer service, sales skills, and a dynamic personality.
The predicted salary is between 25000 - 35000 £ per year.
For 190 years, Guerlain has been exploring, innovating, and subliming in Perfume, Skincare, and Make-up. Teams are driven by creativity, audacity, and a culture of "why not". Explorers by Nature, who preserve, develop, and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products, and the planet.
Main Responsibilities
- As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers.
- Under the responsibility of the Account Manager and their Assistant Managers, ensure the development of your sales while guaranteeing the excellence of our customer service.
- Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
- Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals (make-up, skincare, and perfume consultation), storytelling.
- Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Be part of the results of your store's customer satisfaction questionnaire and propose action plans.
- Apply the unique Guerlain selling method.
- Ensure the achievement and follow-up of the objectives set both individually and collectively.
To be a committed and responsible actor within your team and our Maison:
- Foster and develop team spirit.
- Participate, animate, and share during briefings.
- Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
- Respect the grooming (uniform, make-up, hairdressing, manicure).
Profile
- Innate sense of customer service and excellent interpersonal skills.
- Taste for challenges and sales.
- Result orientation.
- Sense of service in a luxury environment.
- Ability to listen and advise.
- Knowledge of a business management application.
- Dynamic and empathetic.
- Exemplary (application of procedures, attitude, presentation, elocution).
- Team spirit.
- Respect of confidentiality.
Additional information
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Beauty Consultant employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Consultant
✨Tip Number 1
Get to know the brand inside out! Dive into Guerlain's history, values, and products. When you walk into that interview, you want to show them you're not just another candidate; you're a true ambassador for their Maison.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail that warm welcome and build trust. Remember, it’s all about creating that unique experience for customers, so show them you can do just that!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it shows you’re genuinely interested in being part of the Guerlain family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Beauty Consultant
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and luxury shine through. Share your experiences with skincare, make-up, or perfumes that have inspired you. We want to see your enthusiasm for the industry!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the values of Guerlain. Highlight your customer service skills and any relevant experience in sales or beauty consultancy. We appreciate when applicants take the time to connect their background with our mission.
Be Authentic: We value sincerity and authenticity, so don’t be afraid to show your true self in your application. Share personal stories that demonstrate your interpersonal skills and how you build relationships with customers. This will help us see how you embody the 'Guerlain promise'.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at LVMH Group
✨Know Your Guerlain
Before the interview, dive deep into Guerlain's history and values. Understand their commitment to luxury and sustainability, and be ready to discuss how you can embody these principles as a Beauty Consultant. This shows your genuine interest in the brand and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built trust and created memorable experiences for clients. Be ready to demonstrate your ability to listen actively and tailor your approach to meet individual needs.
✨Emphasise Team Spirit
Guerlain values collaboration, so highlight your ability to work well within a team. Share instances where you contributed to team success or helped foster a positive environment. This will show that you’re not just focused on individual sales but also on collective goals.
✨Dress the Part
As a Beauty Consultant, your presentation matters. Dress professionally and ensure your grooming reflects the luxury image of Guerlain. This is your chance to make a strong first impression, so let your style speak to your understanding of the brand’s ethos.