Assistant Business Manager

Job Responsibilities

• Set targets for all Team Members in line with company expectations.
• Proactively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
• Lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
• Proactively link/sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).

Service

• Educate and train Team Members on the use and history of Parfums Christian Dior products.
• Be knowledgeable on all Parfums Christian Dior products and be able to propose personalized products to clients and confidently overcome objections.
• Demonstrate products on clients by means of flash make‑overs and confidently explain the benefits of each product.
• Initiate contact with customers and welcome them both on counter and through traffic stopping.

Management

• Proactively manage all Team Members, identifying coaching and development opportunities and supporting with training and guidance.
• Manage stock levels in partnership with the Area Manager to ensure sufficient levels.
• Proactively grow your business through events, appointments and return bookings.
• Ensure all operational and administrative tasks are completed to the best of your ability.

General

• Participate in merchandise management and ensure that it is in line with corporate guidelines.
• Adhere to all company procedures and policies, as outlined in the employee handbook.
• Build relationships with store management and adhere to all store policies and procedures.
• Carry out any additional duties as directed by the management team.

Profile

• Ideally, you would have 3 years’ experience in the luxury beauty domain.

Soft Skills

• An entrepreneur: constantly seeking opportunities to develop and grow your business through events and gain new sales.
• Tenacious: willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self‑confident: able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
• Excellent communication skills: able to identify key items that would suit the customers’ needs.
• Organised: able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs.
• Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.

Hard Skills

• Expertise in make‑up, skincare, and fragrance.
• Sales target setting and achievement: ability to set targets for team members and proactively achieve or exceed sales targets.
• Team leadership and coaching: strong ability to lead, coach, and develop team members.
• Proactive selling and link selling: demonstrated skills in proactive selling across product categories to increase ATV and ATU.
• Product knowledge and education: deep knowledge of Parfums Christian Dior products, their use, and history, with the ability to educate others.
• Client consultation and objection handling: proficiency in proposing personalized products and confidently overcoming objections.
• Product demonstration: ability to perform flash make‑overs and explain product benefits.
• Stock management: experience in managing stock levels in partnership with Area Managers.
• Business growth through events: proven ability to proactively grow business through events, appointments, and return bookings.
• Operational and administrative task management: ability to ensure all tasks are completed and to a high standard.
• Merchandise management: ensuring visual merchandising is in line with corporate guidelines.
• Cosmetics and make‑up application knowledge.

Additional Information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.