Area Manager (UK)

Overview

The Area Manager is accountable for driving and delivering cluster performance to exceed business expectations. They will lead, develop and support the sales and operations of multiple store locations to meet and/or exceed sales plans and profitability targets. A dynamic, attentive and inspiring leader, the Manager builds relationships with internal and external clients, mentors teammates, and sets expectations for unsurpassed customer service. They build a culture of service excellence and client development, maximising the performance of motivated, innovative, enthusiastic and engaged employees within the home store and across multiple locations. Emphasis is placed on focused management training and development. The Manager is a loyal, dependable ambassador of the brand.

Key Accountabilities

• Demonstrate strong leadership to inspire, motivate and nurture a high-performance team, employing a range of styles as necessary.
• Deliver a world-class service culture through role modelling behaviour.
• Empower the team to deliver exceptional service to each client.
• Hold monthly performance review meetings with all managers to discuss performance relative to expectations/plans.
• Work closely with the RD and HR to forecast future staffing requirements.
• Actively develop internal talent to support the business-wide succession planning strategy.
• Retain talent and work with the RD and HR to reduce staff turnover.
• Build personal network to identify a pipeline of future talent for the company.
• Accountable for the overall employee engagement for the cluster.
• Foster a sense of community and healthy wellbeing to enhance the team's feeling of belonging.
• Responsible for delivering effectively corporate announcements and initiatives to gain maximum engagement.
• Recruit high-performing team members who proactively drive business performance.
• Deputise for the Group Retail Director where necessary.
• Responsible for driving top-line sales performance across the cluster.
• Maximise key business KPIs including appointment performance, AUR, icons, and conversion.
• Develop the High Jewellery business in the cluster; exceeding annual targets.
• Responsible for cost control management including payroll and general expenses across the cluster.
• Demonstrate a strong understanding of key financial business drivers.
• Partner with CVM to deliver exceptional visual standards with a strong commercial focus.
• Accountable for delivering a client acquisition and retention strategy within the cluster.
• Accountable for nurturing the business of existing top clients through a robust engagement plan.
• Build a strong network internally and externally with key business partners to drive the business.
• Maintain excellent audit compliance results across the cluster; including PI accuracy, shrinkage, and internal/external audit visits.

Clients

• Accountable for the total client experience within the cluster.
• Instil a culture of exceptional client service among the team by communicating and reinforcing luxury service expectations.
• Maintain consistent attendance at client events; including Blue Book, EMEA Events, local events, and activations.
• Maintain a robust client development action plan by store and cluster to ensure repeat spend each year of top clients by store.
• Identify and develop new ways to enhance the client experience and enrich the client database.
• Accountable for NPS by store.
• Demonstrate a deep understanding of the client by location with a detailed knowledge of the top spending clients by store.
• Instil a client-centric mindset across the team through working closely with CRM to ensure the stores meet clienteling sales targets, data capture targets and retention rate.

Your Profile

• Must currently hold authorisation to work in the United Kingdom.
• Previous store-based management experience, ideally multi-site.
• Strong commercial acumen and good understanding of sales drivers.
• Strictly self-disciplined in managing deadlines.
• Ability to present business strategy to audiences using current technology with strong professional presentation skills.
• Demonstrate strong organisational and excellent communication.
• Collaborative team player with strong interpersonal skills.
• Superior interpersonal skills and engaging manner.
• Proven ability and desire to work in a fast-paced, changing environment.
• A proactive and positive attitude with a willingness to take on new challenges.

Benefits

The company offers comprehensive benefits, including global benefits such as adoption and surrogacy assistance, parental leave, and programmes that support mental, emotional, physical, and financial well-being. Employees enjoy competitive pay, medical, dental, and eyecare, pension plans, paid time off, and other meaningful benefits.