At a Glance
- Tasks: Lead operations at Ardbeg House, ensuring a luxurious guest experience and team performance.
- Company: Join Glenmorangie, a brand that values diversity and inclusion.
- Benefits: Flexible working, generous leave, gym discounts, and mental health support.
- Other info: Opportunity to grow in a dynamic environment on the stunning Isle of Islay.
- Why this job: Be an ambassador for a prestigious brand while making a real impact.
- Qualifications: Experience in hospitality and strong team management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Ardbeg House on the beautiful Scottish island of Islay is seeking an Operations Manager. This role will focus on upholding and elevating the brand's luxurious guest experience. It involves active operational participation, fostering a high-performance team culture, and driving brand engagement. The position requires a visible presence, supervising the team, and deputising for the General Manager to identify and implement service enhancements. The role also contributes to a positive team environment and helps achieve revenue targets and manage costs.
Job responsibilities:
- Passionately advocate and act as an ambassador for the Ardbeg brand.
- Oversee the check-in process including welcome, room/hotel show-round, and confirmation of guest requirements.
- Manage the check-out process to include billing and feedback.
- Actively assist and support other operational teams, stepping in where needed.
- Educate guests on what the House/local area has to offer and arrange any booking requests accordingly.
- Supervise meal service periods directly on the floor to ensure that quality of service delivery is at the expected level.
- Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised.
- Take operational responsibility for F&B delivery during events, often being present on the floor.
- Assist the General Manager in carrying out training and coaching.
- Daily review of business with the General Manager and then directly allocate and support daily tasks between those on duty.
- Supervise team members on the floor in duties and performance.
- Ensure presentation standards are achieved for both FOH staff and public rooms.
- Update handover Diary with guest observations and feedback on shift.
- Ensure areas are carrying out regular stock counts of all consumables.
- Management and effective use of the EPOS system.
- Ensure all Health & Safety policies and procedures for the Ardbeg Hotel are understood and adhered to.
Profile Professional/Technical Experience:
- Use of Property Management Systems beneficial.
- Embraces technology and uses it to maximise efficiency.
- Needs to be able to show situational management skills – ability to deal with High-Net-Worth Individuals through to MH VIPs often at the same time.
- Effective team management.
- Maintain a professional and customer-facing appearance.
- Ability to connect easily with people.
- Wants to be involved and engaged in seeing the business continue to go from strength to strength.
- Proactively offers solutions to challenges.
Additional information:
At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee. To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce and providing a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships. We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.
Ardbeg House Operations Manager employer: LVMH Group
Glenmorangie is an exceptional employer located on the stunning island of Islay, offering a unique opportunity to be part of a luxurious brand dedicated to delivering outstanding guest experiences. With a strong emphasis on employee wellbeing, inclusive policies, and professional growth, we foster a high-performance team culture that values diversity and innovation. Our commitment to flexible working arrangements and mental health support ensures that every team member can thrive both personally and professionally in this beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Ardbeg House Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LVMH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LVMH Group
Don't be shy about reaching out to LVMH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ardbeg House Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LVMH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LVMH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
