At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and achieve sales goals.
- Company: Join Guerlain, a luxury brand known for its values and commitment to excellence.
- Benefits: Enjoy competitive pay, training opportunities, and exclusive brand discounts.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Be a key player in a dynamic environment where your leadership makes a real impact.
- Qualifications: Strong organisational skills and experience in customer service or retail management.
The predicted salary is between 30000 - 40000 £ per year.
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers and employees. Reporting to your Line Manager, you will plan and manage the achievement of sales objectives, the excellence of our customer service and ensure the implementation of the strategy set by the Management. You ensure the management and development of your employees and put the customer relationship and experience at the heart of all your actions.
- Sales and Customer Service
- Develop a unique customer experience and impeccable service by being an example for your teams.
- Apply and enforce the Guerlain unique sales method.
- Ensure the recruitment, development, and retention of customers.
- Monitor and manage all retail performance KPI's (qualitative & quantitative).
- Guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.
- Business Monitoring
- Implement Guerlain's commercial policy and ensure that the objectives set are met.
- Be a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
- Analyse and share KPI's of the business, manage reporting.
- Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.
- Management
- Participate in the recruitment, training, and integration of your new employees in accordance with Guerlain's values.
- Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
- Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
- Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
- Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
- Manage disciplinary measures in collaboration with HR.
- Back office & Operations
- Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).
- Be responsible for risk management (physical security, cash management, inventories).
- Ensuring that the image of the Counter is respected (merchandising, cleanliness, organization and grooming of the team).
- Participate in the implementation of merchandising with the support teams.
Profile
- Result and customer orientation
- Strong organizational capacity
- Commercial Sensitivity
- Sense of service in a luxury environment
- Master the use of Office Pack (Word, Excel, PowerPoint)
- Knowledge of a business management application
- Ability to coach and lead a team (leadership)
- Managerial courage
- Dynamic and empathetic
- Autonomous, power of proposal
- Exemplary (application of procedures, field presence, attitude, presentation, elocution)
- Respect of confidentiality
Additional Information
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Account Manager - Boots Bon Accord Centre employer: LVMH Group
Guerlain is an exceptional employer that prioritises employee growth and development, offering unique training programmes to enhance skills in a luxury retail environment. Located in the vibrant Bon Accord Centre, our work culture fosters collaboration and positivity, ensuring that every team member feels valued and empowered to deliver outstanding customer experiences. With competitive salaries, generous benefits, and recognition incentives, we are committed to creating a rewarding workplace for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Boots Bon Accord Centre
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Account Manager - Boots Bon Accord Centre
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
