Givenchy Account Manager - Oxford Street

Location: John Lewis, Oxford Street

Contract: Full Time 37.5hrs per week

Company Background: Since its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957 was inspired by Hubert de Givenchy’s opinion that fragrance was the crowning touch of fashion and the most sensual expression of a woman’s personality. His first fragrance “L’interdit” was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service.

Mission: As an Account Manager for Parfums Givenchy, you are a brand ambassador and an expert in make‑up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that befits Parfums Givenchy at all times.

Main Responsibilities:

• Sales: To set targets for all Team Members in line with Company expectations; to pro‑actively sell Parfums Givenchy products and provide a luxury standard of service to customers; to lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets; to pro‑actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU); KPI: To achieve sales targets.
• Service: To educate and train Team Members on the use and history of Parfums Givenchy products; to be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections; demonstrate products on clients by means of flash make‑overs and confidently explain the benefits of each product; to initiate contact with customers and welcome them both on counter and through traffic stopping; KPI: To achieve target for Mystery Shopping.
• Management: To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance; to manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels; to proactively grow your business through events, appointments and return bookings; to ensure all operational and administrative tasks are complete and to the best of your ability.
• General: To participate in merchandise management and ensure that it is in line with Corporate guidelines; to adhere to all Company procedures and policies, as outlined in the employee handbook; to build relationships with store management and adhere to all store policies and procedures; to carry out any additional duties as directed by the management team.

Position Within the Team: Reports to: Area Manager / Beauty Department Manager

Person Specification: In order to be successful in this role, you will be: an entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales; organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs; tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service; self‑confident, able to approach and engage with customers at ease, using strong selling skills to chase that extra sale; able to demonstrate cosmetics and make‑up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs; immaculately groomed and presented, embodying the elegance that customers have come to identify with Parfums Givenchy.