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- Tasks: Lead a luxury store, inspire your team, and create unforgettable customer experiences.
- Company: Join LVMH Fashion Group, a leader in luxury fashion with a vibrant culture.
- Benefits: Competitive salary, career growth, and opportunities to work with top-tier brands.
- Why this job: Be a brand ambassador and shape the future of luxury retail.
- Qualifications: Experience in luxury retail management and a passion for fashion.
- Other info: Dynamic environment with opportunities to network and develop your skills.
The predicted salary is between 36000 - 60000 £ per year.
Position
As the Store Manager, you will be an Ambassador of the brand, effectively running the store ensuring maximum profitability and productivity.
You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients.
You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs
Job responsibilities
Team Leadership & Engagement
- Develop Managers to ensure their teams deliver the brand experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans
- Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans
- Organise the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
- Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
- Coach Managers into taking responsibility for the management, development and engagement of their own teams
- Take part in the recruitment, training, evaluation, motivation and development of the staff.
- Network with Brand and LVMH colleagues to share best practices.
- Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours
Business & Client Development
- Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders
- Champion and develop a customer centric and service mindset in store
- Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area
- Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories
- Build a loyal Clientele, leveraging all clienteling tools from the CRM team
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- Act as a Brand ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
- Be aware of the competitive landscape and market trends
- In multi-store markets, develop relationships with surrounding Brand Store Managers to optimise business opportunities and Client experience
Operations
- Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
- Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
- Take accountability alongside Store Support for the health and safety management of the store
- Supervise loss asset protection and risk management
- Control stock loss within the boutique budget and implement stock audits effectively
- Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control
Profile
- Extensive Flagship Boutique management retail experience in the luxury goods sector.
- Existing International Clientele network
- Experience in managing VIP client events
- Excellent communication and relationship building skills
- Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
- A passion for LVMH Fashion and our collections
- Strong knowledge of fashion, trends and specifically RTW product division
- Keen interest in culture and art
- Fluency in a second language (preferred)
- Master Degree desirable
Store Manager - LVMH Fashion Group employer: LVMH Fashion Group UK
Contact Detail:
LVMH Fashion Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - LVMH Fashion Group
✨Tip Number 1
Get to know the brand inside out! Research LVMH Fashion Group and its values, so you can speak passionately about how you align with their mission during interviews. This shows you're not just another candidate; you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get the inside scoop on what it’s really like to work at LVMH. Plus, having a referral can give your application a serious boost!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle team leadership and client development scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that Store Manager role!
We think you need these skills to ace Store Manager - LVMH Fashion Group
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and the LVMH brand shine through. Share specific examples of how you've engaged with luxury goods and what makes you excited about this role.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams in the past and any successful coaching strategies you've implemented.
Demonstrate Client-Centric Mindset: We want to see how you prioritise customer experience. Include examples of how you've built relationships with clients and any initiatives you've led to enhance service standards in previous roles.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing and ensure your experiences align with the responsibilities outlined. And remember, apply through our website for the best chance!
How to prepare for a job interview at LVMH Fashion Group UK
✨Know the Brand Inside Out
Before your interview, dive deep into LVMH Fashion Group's history, values, and current collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's ethos.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you've motivated others to achieve their targets. This will demonstrate that you're ready to inspire and develop your future team.
✨Client-Centric Mindset
Be ready to discuss how you would foster a customer-centric culture in the store. Share strategies you've used to build client relationships and enhance customer experiences, as this is crucial for the role.
✨Understand the Business Metrics
Familiarise yourself with key retail metrics like P&L, stock loss, and sales targets. Be prepared to discuss how you would manage these aspects effectively, showing that you can drive profitability while maintaining high service standards.