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For Companies At a Glance
- Tasks: Lead a dynamic telephone sales team to drive growth and deliver exceptional adviser support.
- Company: Join LV=, a trusted brand in later-life lending with an exciting vision.
- Benefits: Enjoy 30 days holiday, competitive salary, and flexible benefits including private medical insurance.
- Why this job: Shape business strategy and make a real impact in the equity release market.
- Qualifications: Proven leadership in sales, excellent communication skills, and knowledge of financial services.
- Other info: Inclusive culture with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Role
Are you a driven sales leader with a passion for delivering exceptional outcomes for advisers and their clients? At LV= we’re looking for an experienced Sales Team Manager to lead our high‑performing telephone sales team within our Equity Release division - driving growth, ensuring outstanding adviser support, and cementing our position as a market leader in later‑life solutions.
In this pivotal role, you’ll be responsible for the management and development of a motivated telephone sales team, ensuring they consistently deliver against our objectives and agreed KPIs. Working at the heart of our Savings & Retirement distribution strategy, you’ll help shape how LV= partners with intermediaries - ensuring we’re the first choice for quality equity release advice and support.
Join a trusted, customer‑focused brand with an exciting vision for later‑life lending. Within this role you’ll have the opportunity to shape adviser relationships, influence business strategy, and lead a team that’s key to our growth in the equity release market. There will be a requirement for an office presence in our Hitchin office on a regular basis. This is a full time 12-month Fixed Term Contract covering 35 hours per week, Monday to Friday.
Key Responsibilities
- Drive Sales Performance & Growth
- Lead your team to deliver on the Savings & Retirement Sales Plan by empowering them to:
- Build consistent, trusted relationships with advisers and intermediary firms
- Expand the number of active supporting firms
- Increase the breadth of LV=’s Equity Release and broader later‑life products distributed
- Recruiting and retaining high‑performing sales talent
- Coaching, motivating, and supporting performance
- Ensuring adherence to best‑practice sales processes and KPIs
- Driving high quality through call monitoring, reviews, and developmental feedback
- Embedding strong conduct and customer outcome culture aligned with FCA expectations and LV= quality standards
About you
Essential:
- Proven leadership success in a fast‑paced sales environment
- Strong experience within the IFA/intermediary market
- Excellent telephone, communication, and relationship‑building skills
- Proven ability to develop, coach and inspire telephone sales teams
- Strong understanding of FCA regulatory frameworks and compliance
- Demonstrable success in business development within Financial Services, in either Equity Release or Mortgages
- Knowledge of Savings & Retirement products, particularly equity release
- Confident user of Microsoft applications
- Minimum QCF Level 4 qualified
Desirable:
- CERER or CEMAP experience or willingness to attain this within the Fixed Term Contract.
Rewards and Benefits
This role is a Band C in the LV= Structure. At LV= Savings and Retirement, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 30 days' holiday, with the option to buy or sell up to five additional days
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
- An annual bonus scheme based on personal performance
- Single-cover private medical insurance (with the option for you to upgrade to family cover)
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance
- Up to 20% discount on our life products for you and your immediate family
- A group life assurance policy with 4 x your basic pay to go to your dependents (you’ll have the option to increase to 8 x cover)
- Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service)
- Access to our Employee Assistance Programme (EAP) for support when you need it
- A virtual GP service
- Shared parental leave
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.
Telephone Sales Manager employer: LV=
Contact Detail:
LV= Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Sales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at LV=. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching LV= and their Equity Release division. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Telephone Sales Manager. Highlight your leadership skills and how you've driven sales performance in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the LV= team.
We think you need these skills to ace Telephone Sales Manager
Some tips for your application 🫡
Show Your Sales Passion: When writing your application, let your enthusiasm for sales shine through! We want to see how your experience aligns with our goals in the Equity Release division. Share specific examples of how you've driven sales performance and built relationships.
Tailor Your CV: Make sure your CV is tailored to the Telephone Sales Manager role. Highlight your leadership experience and any relevant achievements in the IFA/intermediary market. We love seeing how you’ve inspired teams and met KPIs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at LV=!
How to prepare for a job interview at LV=
✨Know Your Numbers
Before the interview, brush up on your sales metrics and KPIs. Be ready to discuss how you've driven sales performance in previous roles, especially in a fast-paced environment. This will show that you understand the importance of numbers in achieving business goals.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led and developed sales teams. Think about specific instances where you coached someone to success or improved team performance. This will demonstrate your ability to inspire and motivate others, which is crucial for the Telephone Sales Manager role.
✨Understand the Market
Familiarise yourself with the equity release market and LV=’s position within it. Be prepared to discuss current trends and how they might impact the business. Showing that you have market insight will highlight your strategic thinking and ability to shape adviser relationships.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company culture, future growth plans, or how success is measured in the role. Asking insightful questions shows your genuine interest in the position and helps you assess if it's the right fit for you.