Professional Practices Manager in Lyndhurst

About the Role

We are pleased to share a unique opportunity for a highly organised and analytical individual to join LV= as a Professional Practices Manager. As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives, protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.

Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We are committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued, reflected in our recognition as one of the Financial Times UK's Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.

Reporting to the Chief Audit Officer, you'll develop the methodology, quality standards, analytics and technology underpinning assurance across one of the UK's largest mutual insurers. You'll lead our Internal Audit Centre of Excellence, setting standards for high-quality, risk-based assurance aligned with LV='s strategy, risk profile and regulatory expectations. Beyond traditional methodology, you'll shape how Internal Audit operates, drive innovation and use data, AI and automation to build a more efficient, forward-looking function. You'll have direct access to the Chief Audit Officer, senior stakeholders and the Board, influencing the function's future direction. You'll also manage one direct report and produce data-led insights and assurance.

Key Accountabilities

• Develop and improve a modern Internal Audit methodology, standards, tools and guidance.
• Embed risk-based, insight-led auditing that delivers proportionate, commercially relevant assurance.
• Translate Global Internal Audit Standards and PRA/FCA expectations into practical frameworks.
• Lead the Quality Assurance and Improvement Programme and maintain external assessment readiness.
• Use audit themes and trends to improve quality, efficiency and impact.
• Shape clear reporting for the Executive, Board and Audit Committee on Internal Audits, outcomes and value.
• Maintain effective, compliant audit processes and governance, including CAO SMF5 documentation under SM&CR.
• Lead the data analytics strategy and advance AI, automation and continuous assurance.
• Optimise audit technology and systems to improve data, insight and efficiency.
• Coach colleagues on methodology, quality, standards and emerging audit practices.
• Embed consistent ways of working and support teams through change.
• Build trusted relationships with audit leaders, senior stakeholders and Risk & Compliance.

About You

Our ideal candidate will:

• Have Manager or Senior Manager experience in Internal Audit, Risk or External Audit, ideally in regulated financial services.
• Know audit methodology, risk-based auditing, control frameworks and Global Internal Audit Standards.
• Turn professional standards and regulatory expectations into practical guidance and tools.
• Bring quality assurance experience, including QAIP and external assessment requirements.
• Use data and insight to identify themes, improve standards and prioritise key risks.
• Understand how audit technology, analytics, AI and automation can improve assurance.
• Communicate clearly, simplify complexity and influence senior stakeholders.
• Lead change and help teams adopt improved ways of working.
• Coach others to build capability in modern audit practices.
• Be motivated to improve and innovate.

Rewards & Benefits

At LV= Savings and Retirement, you'll go above and beyond to do the right thing for our customers. We'll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 30 days' holiday, with the option to buy up to 5 additional days.
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements).
• An annual bonus scheme based on personal performance.
• Single-cover private medical insurance (with the option for you to upgrade to family cover).
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance.
• Up to 20% discount on our life products for you and your immediate family.
• A group life assurance policy with 4 x your basic pay to go to your dependents (you'll have the option to increase to 8 x cover).
• Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service).
• Access to our Employee Assistance Programme (EAP) for support when you need it.
• A virtual GP service.
• Shared parental leave.
• Up to 20% discount on our life products for you and your immediate family.

Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.

We are proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it's right for you, our members and customers, and our business, then we'll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.